Amanda Wells
Birmingham,AL
Summary
Results-driven professional with exceptional organizational skills and a positive attitude. Committed to going the extra mile to help teams achieve their goals. Passionate about success and constantly seeking new challenges. Proficient in time management, ensuring efficient completion of tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Newborn Hearing Screen Technician
Pediatrix
Birmingham, AL
06.2024 - Current
- Performing newborn hearing screens
- Verifying insurance information with parent/guardian
- Documenting hearing screen results accurately
- Following protocol for timely submission of billing
- Following protocol related to security and identification of infants
- Following infection control, safety awareness, and other hospital, company, and program policies
- Recognizing potential problems and obtaining assistance, when necessary, promptly
- Completion of company and hospital orientation or classes, including patient privacy training
- Completion and maintenance of employee health requirements
- Other duties as assigned
- Inspected cables, connectors, and other components for proper functionality prior to use.
Shelby County School System Substitute Teacher
Kelly Educational Services
Shelby County, AL
10.2023 - 05.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Contributed to school-wide initiatives focused on improving overall student achievement levels and reducing achievement gaps among different groups of learners.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Keep accurate attendance records and assignment sheets to maintain file compliance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by the teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
HR Assistant/ Office Manager
Icario
Birmingham, AL
10.2022 - 10.2023
- Delivered top-notch administrative support to executives, leadership team and all associates by promoting excellence in office operations.
- Maintained accurate & up-to-date personnel data in our HRIS with integrity and confidentiality.
- Periodic reports & audits of HR files to ensure documents meet compliance standards.
- Provided complex calendar management and broader administrative support for the Talent & Employee Experience Team.
- Collaborated with Talent & Employee Experience Team on multiple employee recognition programs.
- Assisted employees with understanding benefits, human resource policies and procedures; redirecting them as needed to relevant subject matter expert.
- Processed and managed expense reports
- Assisted with onboarding & offboarding procedures.
- Main contact and Admin for our travel booking platform.
- Assisted in coordination of office logistics for company events, including all-hands meetings with 250+ full time employees, board meetings, C-suite, Department Leadership and all teammates between Birmingham, AL and Minneapolis, MN office.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending, while managing contracts and price negotiations with office vendors and service providers.
- Managed and ordered inventory of office supplies and snacks.
- Retrieved, sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Kids Department Leader/Manager
Life Time Fitness Inc.
Vestavia Hills, AL
02.2022 - 06.2022
- Managed day to day organization, operation, promotions, administration and supervision of all things Kids in club.
- Ensured continuous professional growth and development of Kids Team Members while providing fun, enthusiastic, safe and engaging work environment.
- Drove departmental performance to reach or exceed revenue goals and operational excellence.
- Ensured team members developed and maintained relationships with members and their children.
- Planned, organized and executed special events to promote Kids programming.
- Oversaw departmental budget and monitored revenue.
- Recruited, hired and trained new Kids Team Members while providing feedback and coaching opportunities.
- Partnered with other departments to acquire and retain Kids and family memberships.
- Maintained professional, organized, and safe environment for employees, members and children.
Administrative Assistant
Life Time Fitness Inc.
Charlotte, NC
07.2021 - 01.2022
- Worked directly with Area Director in communicating with General Managers in North Carolina and Florida
- Assigned special projects, maintained outlook calendar, ordering supplies and other miscellaneous tasks.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Kids Academy Supervisor
Life Time Fitness Inc.
Charlotte, NC
11.2019 - 01.2022
- Assigned and delegated specific tasks to Team Members to ensure optimal coverage to promote safe and healthy environment for members, guests and team
- Trained workers in service policies, safety requirements and specifics of kids activities and programs
- Empowered workers to independently handle common issues while maintaining strict safety standards
- Monitored workers for performance, professionalism and service quality
- Collaborating and developing fun, educational and interactive activities with team members to stay engaged with Jr. Members based on age
- Offered attentive and efficient service to members and handled challenging situations and concerns quickly
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked closely with management to maintain optimum levels of communication to effectively and efficiently guide team members within the department
- Designed, coordinated and promoted Life Time Kids membership products, programs and services in special event booths
- Supervised team of 5-13 employees, overseeing 100+ Jr. Members while ensuring department is providing a safe, inclusive, healthy, fun & friendly environment.
Office Manager & Lead CSR
State Farm
12.2017 - 04.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Established and maintained positive relationships with policy holders, assessing and discussing current and future needs
- Maintained CRM database with customer updates and report generation
- Managed office operations while scheduling appointments for sales representatives and agents
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Prepared meeting materials and took clear notes to distribute to policyholders
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Coached new hires on company processes while managing employees to achieve maximum production
- Arranged corporate and office conferences/events for company employees and guests
- Maintained computer and physical filing systems.
Office Manager & Lead CSR
State Farm
08.2016 - 11.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Established and maintained positive relationships with policy holders, assessing and discussing current and future needs
- Maintained CRM database with customer updates and report generation
- Managed office operations while scheduling appointments for sales representatives and agents
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Prepared meeting materials and took clear notes to distribute to policyholders
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Coached new hires on company processes while managing employees to achieve maximum production
- Arranged corporate and office conferences/events for company employees and guests
- Maintained computer and physical filing systems.
Legal Assistant/Case Manager
Wettermark Keith LLC
11.2012 - 06.2016
- Managed 500+ cases and client records, observing confidentiality and extreme discretion
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Prepared for trials, conducting legal research and drafting pleadings
- Developed positive working relationship with courts, clients, and attorneys
- Completed electronic filings, initiated billing statements and managed firm administrative matters
- Scheduled appointments, court appearances and depositions for busy law firm.
Intake Specialist
Wettermark Keith LLC
11.2012 - 06.2016
- Investigated causes and resolutions to personal injury, workers compensation and disability cases, reviewing damages, losses and settlement formalities
- Contacted potential clients to schedule appointments and discuss progress of cases
- Promoted firm's value and brand, and researched legal market to target new accounts
- Communicated pertinent information to clients via phone, email and mail
- Assisted up to 10 lawyers at time
- Generated leads to meet and exceed revenue goals by identifying new clients.
Resident Manager
Horizons School
01.2014 - 01.2015
- Modeled and facilitated responsible community living behavior for young adults with learning disabilities
- Participated in students recruitment, interviews and admissions activities
- Documented residential activities, issues and concerns per policy
- Managed and facilitated life skills groups with students as they navigated to become independent adults
- Delivered emergency 24-hour on-call service for students
- Provided advising support, assisted students with individual living plans, problem solving, and monitored student health and safety in apartment complex
- Participated in staff and professional development meetings
- Planned and implemented topical/social seminars, community and recreational activities
- Worked with administration and directors to develop clear lines of communication between staff, students and parents
- Managed residential budget.
Education
Birmingham, AL -
Jefferson State Community College
Birmingham, ALChelsea, AL -
Chelsea High School
Chelsea, ALSkills
- Medical Terminology
- Health Education
- First Aid Certification
- HIPAA Compliance
- CPR Certification
- Lead Development
- Account Management
- CRM Software
- Client Relations
- Customer Service
- Claims reporting systems
- Policy Knowledge
- Curriculum Implementation
- Group Instruction
- Learning Strategies
- Instructional Methods
- Special Needs Students
- Activity Planning
- Behavior Modeling
- Parental Communication
- Early Childhood Education
- Excellent communication skills
- Meeting facilitation
- Project Planning
- Schedule Management
- Budget Management
- Human Resources Management
- Employee Development
- Business Administration
- Staff Management
- Interpersonal Communication
- Time Management
- Computer Skills
- Relationship Building
- Task Delegation
- Cross-functional team leadership
- Scheduling
- Information Security
- Appointment Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Job posting
- HRIS database management
- File Maintenance
- Recruitment Management
- Application tracking
- Clerical Support
- Onboarding support
- Travel arrangement organization
- New employee onboarding
Certification
BLS CPR/AED & First Aid
Timeline
Newborn Hearing Screen Technician
Pediatrix
06.2024 - Current
Shelby County School System Substitute Teacher
Kelly Educational Services
10.2023 - 05.2024
HR Assistant/ Office Manager
Icario
10.2022 - 10.2023
Kids Department Leader/Manager
Life Time Fitness Inc.
02.2022 - 06.2022
Administrative Assistant
Life Time Fitness Inc.
07.2021 - 01.2022
Kids Academy Supervisor
Life Time Fitness Inc.
11.2019 - 01.2022
Office Manager & Lead CSR
State Farm
12.2017 - 04.2018
Office Manager & Lead CSR
State Farm
08.2016 - 11.2017
Resident Manager
Horizons School
01.2014 - 01.2015
Legal Assistant/Case Manager
Wettermark Keith LLC
11.2012 - 06.2016
Intake Specialist
Wettermark Keith LLC
11.2012 - 06.2016
Birmingham, AL -
Jefferson State Community College
Chelsea, AL -
Chelsea High School