Amanda Wells
Commerce
Summary
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Piedmont Physicians Group
12.2024 - Current
- Greeted and assisted patients, ensuring a welcoming front office environment.
- Managed appointment scheduling using electronic health record systems efficiently.
- Processed patient registration forms, verifying accuracy and completeness.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Medical Office Assistant
Northeast Georgia Physicians Group
12.2020 - 12.2024
- Scheduled patient appointments, ensuring optimal clinic workflow and patient satisfaction.
- Maintained accurate and confidential patient records using electronic health record (EHR) systems.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Office Assistant
Avita Community Partner
06.2016 - 12.2020
- Scheduled patient appointments, ensuring optimal clinic workflow and patient satisfaction.
- Maintained accurate and confidential patient records using electronic health record (EHR) systems.
- Managed insurance verification and pre-authorization requests, streamlining billing procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate - Medical Office Administration
Herzing University
Dearborn, MI01-2016
Skills
- File organization
- Problem-solving skills
- Time management
- Administrative skills
- Scheduling appointments
- Insurance verification
- Administrative support
- Records management
- Teamwork
- Attention to detail
- Multitasking Abilities
- Telephone and email etiquette
Timeline
Front Office Assistant
Piedmont Physicians Group
12.2024 - Current
Medical Office Assistant
Northeast Georgia Physicians Group
12.2020 - 12.2024
Medical Office Assistant
Avita Community Partner
06.2016 - 12.2020
Associate - Medical Office Administration
Herzing University