AMANDA WELLS
Klamath Falls
Summary
I am looking to work in a structured environment that is organized, pays close attention to detail, has excellent communication skills, and practice great problem-solving skills.
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
10
10
years of professional experience
Work History
Practice Manager
Gentle Dental
Klamath Falls, OR
01.2023 - Current
- Led operational workflows, ensuring adherence to best practices and compliance standards.
- Streamlined patient scheduling systems, enhancing appointment efficiency and reducing wait times.
- Mentored staff on clinical procedures, fostering a culture of continuous improvement and professional development.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Advantage Dental
Klamath Falls, OR
01.2023 - Current
Aviva Dental
Roseburg, OR
01.2022 - 01.2022
- Front desk reception. Great Customer service, organization, detail orientated, phone etiquette, self driven, and works well with team, great at multitasking, works efficiently and time management skills.
- 541-492-2088
Dental Assistant
Advantage Dental
Lakeview, OR
01.2020 - 01.2021
- Dental Assistant currently. Studying for my EFDA certification. Practicing polishing restorations, Making temporary crowns, Removing temp cement, Placing and removing tofflemire bands, and eager to learn new skills.
- 1-541-417-7022
Dental Assistant
Dr. Davis DMDD
Lakeview, OR
01.2018 - 01.2019
- Knowledge in further dental experience such as using a ceric machine, Endodontic treatment, Full mouth restorations, quad dentistry, topical placement, Sinus lifts, third molar extractions, Soft Relines, Silver Diamine Fluoride placement, Radiology exposure, Knowledge of Panoramic scan, Giving pre-Operative and post-operative extraction instructions, Setting up room prior to each procedure and breaking room down with proper safety precautions.
- 1-541-947-4066
Front Desk/ Dental Assistant
Advantage Dental
Redmond, OR
01.2016 - 01.2018
- Worked Front desk for one year. Knowledge of procedures and time management when scheduling appointments. Billing, insurance claims, preauthorization's. Safety committee, up to date on latest sterilization codes and procedures. One year as Dental Assistant. Setting up and breaking down rooms, Health and safety of patient. Knowledge of procedures such as crowns, composite restorations, implant placement, topical placement, pre-operative and post-operative instructions for each procedure, surgical and simple extractions and mild sedation.
- 1-541-504-3900
Education
High School Diploma -
South Lake Tahoe
South Lake Tahoe, CASkills
- Radiology Certification
- Charting
- Setting up and breaking down room
- Teamwork
- Time management
- Knowledge in tools and procedures
- Placing Topical
- Work well under stress and matters of urgency
- Giving Pre/Post-Operative instructions
- Reliable
- Organized
- Strong Work Ethic
- Dedication
- Self-Starter
- Operational workflow management
- Patient scheduling optimization
- Staff mentoring
- Customer service excellence
- Problem resolution
- Inventory control
- Compliance management
- Team communication facilitation
- Relationship building with patients
- Hiring and recruitment processes
Timeline
Practice Manager
Gentle Dental
01.2023 - Current
Advantage Dental
01.2023 - Current
Aviva Dental
01.2022 - 01.2022
Dental Assistant
Advantage Dental
01.2020 - 01.2021
Dental Assistant
Dr. Davis DMDD
01.2018 - 01.2019
Front Desk/ Dental Assistant
Advantage Dental
01.2016 - 01.2018
High School Diploma -
South Lake Tahoe
COMMUNICATION
While working at both Dental Offices, I was able to work in a few positions. I feel this gave me a well-rounded set of skills. While working front desk I learned time management for each procedure. This skill is crucial to making appointments for the right time, giving the patient the best experience as well as the Dr enough time to complete procedures in a timely manner. I also learned Dentrix software and billing to insurance. Private and EOCCO. I have knowledge as the safety coordinator. I am up to date on our HIPPA, Sterilization, and SDS books. I felt this gave me knowledge to keep the office in compliance, as well as, keep our office staff safe. Working very closely with a few other assistants, I built great communication skills, leadership skills, and teamwork. These are key skills that are needed in making sure the patient is taken care of and the Dr. always has everything needed.
LEADERSHIP
I was given the opportunity to train two other Dental Assistants. I have been on Safety Committee with Advantage Dental. I am Radiology Certified. I was lead Assistant on all our Full Mouth restorations.