Amanda Welsh
Cleveland,TN
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Microsoft Suite Programs. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Shoe Dept. Encore
08.2021 - 05.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies as well as making bank deposits after closing.
Customer Service Associate
Kohls Department Store
10.2019 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and organized department, making customers shopping experience a great one.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education and Training Director
Tendercare Marshall
07.2007 - 05.2009
- Enhanced employee performance by developing comprehensive training programs tailored to organizational needs.
- Streamlined onboarding processes for new hires, making the process smoother, easier and improving employee satisfaction.
- Collaborated with management to identify skill gaps, leading to the creation of targeted training initiatives.
- Increased employee retention by implementing ongoing professional development opportunities and mentorship programs.
- Implimented an Employee Incentive Program to celebrate great employees.
Education
Associate of Applied Science - Registered Nursing
Kellogg Community College
Battle Creek, MI05.2007
Associates in General Studies -
Kellogg Community College
Battle Creek, MI05.2007
Skills
- Customer Support
- Team Collaboration
- Stock Replenishment
- Problem Resolution
- Customer Complaint Resolution
- Guest Services
- Product Knowledge
- Refunds and Exchanges
- Inventory Control
- POS System Operation
- Attention to Detail
- Multitasking
- Interpersonal Skills
- Product Merchandising
Additional Information
Became a stay at home mom from 2009-2019 to take care of three children that have Special Needs of various levels, 50 years (oldest son is 25 years old, the other two boys are 14 and 12) of experience ranging from Cerebral Palsy to nonverbal autism with behaviors and many more.
Timeline
Assistant Store Manager
Shoe Dept. Encore
08.2021 - 05.2022
Customer Service Associate
Kohls Department Store
10.2019 - 07.2022
Education and Training Director
Tendercare Marshall
07.2007 - 05.2009
Associate of Applied Science - Registered Nursing
Kellogg Community College
Associates in General Studies -
Kellogg Community College