Amanda Wensel

FINANACE ASSISTANT

• Processed and verified incoming documents, ensuring accuracy and completeness
• Reviewed and analyzed data to identify discrepancies or errors, taking corrective actions as necessary
• Maintained a high level of attention to detail while entering data into the system
• Performed quality checks on processed documents to ensure compliance with company standards
• Collaborated with cross-functional teams to streamline processes between departments, resulting in improved overall efficiency

DELIVERY COORDINATOR

• Assisted in training new employees on document processing procedures and systems
• Providing excellent customer service over the phone, in person and via text or e-mail
• Developing and maintaining relationships with customers
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and addressing customer concerns

BDC CORDINATOR

• Distributing all sales leads appropriately and in a timely manner
• Assisting departments in technology needs based on multiple systems used at dealership

SALES COORDINATOR

• Expanded sales by facilitating client relationships, working with those clients to post, sell, complete legal paperwork to sell their own RV.
• Prepared reports on sales performance metrics such as individual sales, salesperson sales and source of customer base
• Work on online sales website to expand client base and make sure products are accurately portrayed.
• Supported sales team by managing and coordinating all administrative tasks, including scheduling appointments, preparing sales materials, and maintaining customer databases
• Completing registration of RVs for clients to obtain warranty guarantees
• Assisting sales department with technology based questions, developing e-mail chains to reach out to clients, helping maintain an accurate client base in company's internal system
• Developing signage used for events and company sales events
• Assisting in planning and coordinating sales events as well as company events
• Maintaining company's sales website with accurate product information and pictures
• Assisting Sales management in creating and maintaining accurate CRM system

RECEPTIONIST

• Cashing customers out for services, parts and sales
• Handling money
• Being proficient in using a multi-line phone system
• Filing and keeping sales records as needed for Management to accurately use in developing sales staff

• Supervising Kid Scape program at local schools
• Maintaining assistance in homework help and skill building in a before and after school program
• Assisting in Summer Camps for local community
• Working with multiple families to assist in their children's safety before and after school as well as during school breaks

• Providing customer service and technical support for a third-party company
• Being apart of a team base atmosphere while obtaining personal goals quickly
• Adapting to a fast-paced environment

• Training and developing staff according to company and clients standards
• Assisting in hiring new qualified employees
• Handing Supervisor calls for customers for both inbound and outbound needs
• Teaching and developing new employees on customer service skills and technical support skills in order to assist customer
• Keeping clients curriculum up to date as well as keeping employees informed of any changes
• Working closely with Tech support, Internal Development team, Quality team and other facilitators to maintain access for employees to programs needed to develop skills and continue being productive
• Maintaining and achieving sales goals per team goals
• Managing agents stats, pushing sales, helping agents meet goals for AHT, ACW, Sales and many other KPIs
• Working efficiently through e-mail, online chat systems, phone and in person meetings to keep clients standards and changes on point