Amanda Wenstrup
Cincinnati,OH
Summary
Skilled administrative professional with strong background in medical office environments. Handles billing, insurance, and recordkeeping requirements with meticulous attention to detail. Always ready to learn new processes and better serve patient and provider needs.
Overview
13
13
years of professional experience
Work History
Perioperative Technician
The Jewish Hospital
01.2022 - Current
- Demonstrated strong attention to detail while performing pre-surgical equipment checks, ensuring all tools were in working order.
- Participated in continuous education opportunities related to current trends in perioperative care services.
- Ensured optimal surgical outcomes by accurately handling, processing, and tracking surgical instruments.
- Assisted in reducing post-operative complications by providing exceptional care during patient recovery phases.
- Streamlined perioperative processes by closely monitoring inventory levels and restocking supplies as needed.
- Developed strong working relationships with peers and supervisors alike resulting in a supportive and cohesive work environment.
- Collaborated with interdisciplinary healthcare teams to ensure smooth transitions between perioperative stages for patients.
- Maintained a thorough understanding of various surgical procedures, enabling efficient assistance during complex cases.
- Improved workflow efficiency by promptly transporting patients to and from the operating room.
- Enhanced team collaboration through open communication channels with nursing staff, surgeons, anesthesiologists, and other medical professionals involved in patient care operations.
- Maintained a high level of professionalism under pressure, ensuring the surgical team was able to perform their duties without additional stress or distractions.
- Consistently provided quality support services, contributing to positive patient experiences within the hospital setting.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Cared for patients by providing personal assistance and ambulation.
Humana Customer Service Representative
Humana
03.2021 - 10.2021
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Collaborated with team members to meet daily demands and handle challenging projects
- Developed solid relationships with staff, customers, and vendors
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Updated records with all interactions and customers transactions
- Handled simultaneous tasks such as talking, research, and documentation with good prioritization and multitasking abilities
- Managed productive calls by maintaining control and using scripts to overcome objections
- Maintained full compliance with legal, health, and safety regulations
- Transferred medications.
Consultant
Ryan's all glass
05.2020 - 02.2021
- Verified sales prices and processed cash or credit payments to complete sales
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Recommended merchandise to suit customer budget and preferences
- Prepared merchandise for purchase or rental
- Greeted customers and asked open-ended questions to assess needs
- Overcame customer objections using powerful product demonstrations
- Captured consistent customer sales with friendly, knowledgeable support
- Troubleshot problems and developed successful solutions.
Receptionist
Wyoming veterinary clinic
07.2015 - 03.2020
- Minimized treatment errors by accurately completing forms and patient paperwork
- Kept examination and treatment rooms ready for patients, regularly restocking supplies and cleaning surfaces between every visit
- Coordinated boarding and grooming reservations for 20+ animals per week
- Enhanced patient flow by handling check-in and check-out procedures smoothly
- Updated charts with new patient and owner information, including personal details, address changes, and payment information
- Delivered top-notch support to clients by maintaining balanced calendar of office visits, surgical procedures, and walk-in windows
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Gathered information from patients, processed registration paperwork, and collected payments
- Backed up medical staff by helping clean and prepare rooms for patients
- Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly.
Beauty Consultant
Sephora
03.2013 - 05.2015
- Captured consistent customer sales with friendly, knowledgeable support
- Verified sales prices and processed cash or credit payments to complete sales
- Recommended merchandise to suit customer budget and preferences
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Developed solid relationships with staff, customers, and vendors
- Overcame customer objections using powerful product demonstrations
- Minimized store thefts through effective monitoring strategies and close customer observation
- Greeted customers and asked open-ended questions to assess needs
- Kept store shelves, racks and bins presentable with frequent resets
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Improved clients' comfort and skills with makeup by advising on routines and products
- Boosted health of clients' skin with exfoliation, skin conditioning, and wrinkle reduction techniques.
Host
Olive garden
04.2012 - 04.2013
- Supported server efficiency, introducing guests to server and taking drink orders when needed
- Provided superior customer service by promptly greeting and welcoming guests
- Utilized electronic reservation system to record and monitor guest reservations
- Followed company procedures for guest-seating, including proper use of station charts and workflow
- Cleaned and organized menus to increase sanitation and availability
- Communicated with patrons to determine seating needs and preferences, and escorted to tables
- Monitored dining rooms for seating availability, service, safety, and well-being of guests
- Verified table cleanliness and proper settings before seating guests
- Checked menus to ensure cleanliness and proper presentation
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs.
Education
Diploma -
Mount healthy high school
Cincinnati, OH05.2009
Skills
- Account updates
- Complaint resolution
- Outbound Call management
- Order documentation
- Product sales
- Time management
- Written communication
- Customer relations
- Healthcare regulations
- HIPAA Regulations
- Patient interaction
- Strong Work Ethic
- Adaptability and Flexibility
- Punctual and Dependable
Timeline
Perioperative Technician
The Jewish Hospital
01.2022 - Current
Humana Customer Service Representative
Humana
03.2021 - 10.2021
Consultant
Ryan's all glass
05.2020 - 02.2021
Receptionist
Wyoming veterinary clinic
07.2015 - 03.2020
Beauty Consultant
Sephora
03.2013 - 05.2015
Host
Olive garden
04.2012 - 04.2013
Diploma -
Mount healthy high school