Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Wernick

Mount Carroll,IL

Summary

Dynamic Front End Manager at Mount Carroll Pharmacy with a proven track record in optimizing performance and enhancing customer service. Skilled in employee supervision and cash handling, I successfully reduced wait times and improved team productivity. Committed to fostering strong customer relationships while maintaining high operational standards.

Overview

18
18
years of professional experience

Work History

Front End Manager/Certified Pharmacy Technician

Mount Carroll Pharmacy
05.2023 - 05.2025
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in checkout station to verify adequate cash supply.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees through day-to-day work and complex problems.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Cashier

Mount Carroll Pharmacy
05.2016 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

CNA

Good Samaritan Society
05.2012 - 02.2015
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.

CNA

Big Meadows
07.2010 - 05.2012
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Laborer

Employee Service Bureau
12.2006 - 06.2008
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Managed safe and efficient use of tools and equipment on construction sites.

Education

High School Diploma -

Cienega High School
Vail, AZ
05-2006

Skills

  • Customer service
  • Employee supervision
  • Performance improvements
  • Administrative skills
  • Performance optimization

Timeline

Front End Manager/Certified Pharmacy Technician

Mount Carroll Pharmacy
05.2023 - 05.2025

Cashier

Mount Carroll Pharmacy
05.2016 - 05.2025

CNA

Good Samaritan Society
05.2012 - 02.2015

CNA

Big Meadows
07.2010 - 05.2012

Laborer

Employee Service Bureau
12.2006 - 06.2008

High School Diploma -

Cienega High School

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