Amanda Westercamp
Ankeny,IA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Senior Configuration Analyst
American Equity
04.2025 - Current
- Handle Rate Changes – weekly, monthly, quarterly, annually – This is done by going in and updating the system manually through a complex process and coordinating with other areas to ensure that all steps are completed in time and order that they are needed to be completed in.
- Building Products and documenting processes as I learn them.
- Document processes that where learned by making more user friendly documentation.
- Collaborate across the team(s) to ensure that things are moving to Production in a timely manner.
- Research bugs/defects that the Quality Review team found while testing. Once identified as an actual bug/defect work through the steps to fix and document on the Jira card for it to be retested.
- Contract Role
- Contract ends 5/29/26
Configuration Analyst II
Principal
08.2020 - 04.2025
- Collaborate with Vendors and different business areas to document, communicate feedback and any new processes.
- Worked with Accenture to learn coding of the ALIP system and lead the charge to become independent from the vendor.
- Document processes for future users and making them impactful.
- Run various projects, and take on high profile projects.
- Work in partnership across teams to help develop and deploy BOT’s.
Business Coordinator III
Principal
05.2018 - 04.2021
- Work with off shore team members to resolve issues they have while processing
- Research system issues and work with IT to resolve.
- Collaborate with different business areas and IT to resolve issues.
- Provide support for Firelight with coding updates.
- Run cleanup projects with assistance from the team.
- Lead the charge to become independent with coding for ALIP and became the main contact for communications.
Business Coordinator IV
Principal
04.2021 - 08.2020
- Collaborate with Vendors and different business areas to learn coding of ALIP system and lead the charge to become independent.
- Document processes for future use and for new users.
- Organize various projects, and take on high profile projects using the thought process of Continuous Improvement.
- Work in partnership across teams to help develop and deploy BOT’s.
- Collaborated with IT teams and used both Agile and Waterfall processes for implementing changes in Production.
Associate Business Analyst
Voya
11.2015 - 05.2018
- Create reports to provide detailed information to business processing areas.
- Research system issues and work with developers to create resolutions for system corrections.
- Collaborate with the different business areas and IT to resolve issues.
- Trained in CI (Continuous Improvement) thinking.
- Input daily interest rates into admin systems.
Customer Payment Operations Supervisor
Voya
01.2012 - 11.2015
- Coordinate projects and testing with other areas
- Ensure all SLA’s were meet.
- Provide audit research and evidence for selecting testing.
- Preformed coaching and preformed performance reviews and compensation discussions and decision making.
- Continually review processes and procedures and looked for the cost/time saving changes.
Mail & Records Supervisor
Voya
09.2010 - 01.2012
- Oversight/management of incoming and outgoing mail & records daily.
- Paid all bill related to record storage and mail delivery services.
- Ensured that all expenses were with the yearly budget the department is allowed.
- Preformed coaching and preformed performance reviews and compensation discussions and decision making.
- Worked with vendors to ensure timely service of products and services.
Accountant
Voya
11.2007 - 09.2010
- Running daily/monthly reports and distributes them to the correct areas for review.
- Handling of the collections and working with internal/external legal counsel and collection agency.
- Review outstanding suspense items and process manual accounting to clear the items.
- Helped with the launch of new products added to current platforms.
Senior Commissions Coordinator
Voya
01.2004 - 11.2007
- Worked with Agents on questions with commissions.
- Subject matter expert for project work.
- Being very customer service orientated.
- Processed commission balancing on a daily/weekly basis.
- Quality review commission adjustments.
- Review and clear outstanding suspense items.
Education
Business Administration -
Graceland University
Lamoni, IA10-2006
Travel and Tourism - undefined
AIB College of Business
Des Moines, IA05-2002
Skills
- Strong computer skills on multiple platforms
- Commitment to working with Special Olympics of Iowa
- Employee resource groups – Orange goes green committee & Employee Recognition committee
- Configuration management
- Release management
- Business process improvement
Timeline
Senior Configuration Analyst
American Equity
04.2025 - Current
Business Coordinator IV
Principal
04.2021 - 08.2020
Configuration Analyst II
Principal
08.2020 - 04.2025
Business Coordinator III
Principal
05.2018 - 04.2021
Associate Business Analyst
Voya
11.2015 - 05.2018
Customer Payment Operations Supervisor
Voya
01.2012 - 11.2015
Mail & Records Supervisor
Voya
09.2010 - 01.2012
Accountant
Voya
11.2007 - 09.2010
Senior Commissions Coordinator
Voya
01.2004 - 11.2007
Travel and Tourism - undefined
AIB College of Business
Business Administration -
Graceland University