Amanda Wey

• Handled multiple customer inquiries by phone, email, and walk-in, while processing incoming orders from physicians and hospitals and prioritizing courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Negotiated successful payments on delinquent accounts through strategic negotiation and problem solving disputes. With acute attention to details, was able to lead the area increased revenue collection.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Organized front desk area to maintain a professional, welcoming, and fun appearance.
• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained cleanliness and organization of front desk and seating area.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Entered and updated sensitive patient information during check-ins.
• Maintained accurate patient records, contributing to effective communication among medical team members.
• Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
• Oversaw fast-paced front desk operations and patients' needs at busy facility with multiple locations and an urgent care consisting of pediatric patients .
• Utilized critical thinking skills to prioritize medical interventions based on patients'' acuity levels and individual needs.
• Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to determine level of urgency.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated material procurement and required services for projects within budget requirements.

• Used internal software to process orders submitted across multiple channels.
• Processed payments accurately while maintaining accountability for cash drawer balances.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Supported inventory management efforts by monitoring stock levels and reporting discrepancies as needed.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Entered numerical data into databases with speed and accuracy using 10-key pad.

• Performed store opening, closing, and shift-change actions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
• Streamlined inventory management with diligent tracking, timely ordering, and accurate recordkeeping.
• Contributed to positive work culture by actively participating in team meetings and offering constructive feedback when appropriate.

• Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
• Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
• Completed routine in-office laboratory tests such as checking patients' urine drug screens.
• Placed laboratory tests and scan results in EMR for provider review.
• Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Ordered prescription refills on behalf of existing office patients.
• Obtained client medical history, medication information, symptoms, and allergies.
• Documented vital signs and health history for patients in clinic environments.

• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
• Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
• Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
• Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
• Contributed to a positive work environment by mentoring junior staff members on policies and procedures driving

de-escalation techniques.

• Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
• Enhanced department efficiency through regular training sessions on best practices for handling complex cases.
• Created detailed reports on recurring issues, helping management make informed decisions about product improvements or policy changes.
• Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.

• Reviewed departmental performance, identifying areas for improvement and implementing targeted action plans to address identified issues.
• Organized and maintained displays to achieve clean and appealing product layouts.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Effectively communicated with cross-functional teams such as purchasing, logistics, marketing on matters related to retail merchandising.
• Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.

• Assisted with patient admissions, discharges and transfers.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Collected and transported specimens to prepare for lab testing.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Maintained clean and safe environment to promote patient safety and comfort.
• Notified senior staff of patient emergencies to optimize outcomes.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Assessed patients before and after procedures and offered specialized care targeted on individual needs to achieve optimal recoveries.
• Supported patient admissions, discharges, and transfers to promote team productivity.