Amanda Whatley
Lawrenceburg,TN
Summary
My name is Amanda Whatley, and I work for Cabinets to Go as a Warranty Specialist. My job there entails processing cabinets for claims, inspecting parts for defects and imperfections, maintaining the storage of extra parts, and keeping inventory of parts we have on hand. I have also been trained to drive a cherry picker and know how to safely handle a pallet jack.
While working at Walmart, I interacted with customers, assisted them with their needs, and maintained proper organization in my designated areas. I worked primarily in the paint/hardware section and was tasked with the upkeep of returns and aisle upkeep. I also trained others in how to operate the paint machine and shaker safely. In my time, I also worked at the cash register, making sure customers were able to get checked out quickly and accurately.
I have a wide range of skills and experiences that make me a good fit for almost any job, and I feel my skills would make a great addition to any team.
Overview
15
15
years of professional experience
Work History
Warranty Specialist
Cabinets To Go
Lawrenceburg, TN
10.2010 - Current
- Process warranty claims efficiently for cabinetry and related products.
- Maintain accurate records of warranty claims and customer interactions.
- Analyze warranty data to identify trends in product performance and quality.
- Train new staff on warranty processes and customer service best practices.
- Collaborated with fellow team members to manage large volume of claims.
- Work with the team to address trends in changing products.
- Work with my team to address recurring issues with products.
Game Advisor
GameStop
McAllen, TX
11.2019 - 02.2020
- Assisted customers with product selection and answered inquiries.
- Maintained organized merchandise displays to enhance customer experience.
- Processed transactions accurately and handled cash efficiently.
- Collaborated with team members to ensure smooth store operations.
- Engaged with customers to build relationships and foster loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
Walmart Associate
Walmart
Lewisburg, TN
05.2016 - 07.2019
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in stocking shelves and ensuring product availability for customers.
- Operated point-of-sale systems to process customer transactions efficiently.
- Engaged with customers to provide exceptional service and support.
- Followed safety protocols to ensure a secure working environment.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated the paint counter to supply customers with the paint and colors they needed.
Education
High School Diploma -
Culleoka Unit School
Culleoka, TN05-2010
Skills
- Warranty processing
- Data analysis
- Record keeping
- Customer communication
- Claim management
- Employee training
- Team collaboration
- Product knowledge
- Quality assurance
- Customer service
- Attention to detail
- Time management
- Adaptability
- Effective communication
- Interpersonal skills
Languages
English
Professional
References
References available upon request.
Timeline
Game Advisor
GameStop
11.2019 - 02.2020
Walmart Associate
Walmart
05.2016 - 07.2019
Warranty Specialist
Cabinets To Go
10.2010 - Current
High School Diploma -
Culleoka Unit School
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