Amanda Whistler

Managed procurement requests across all U.S. offices, ensuring timely fulfillment of operational needs.

Optimized Amazon Business catalog to streamline office supply ordering for multiple locations.

• Oversaw procurement workflows via Zendesk ticketing system, ensuring clear communication and prompt resolution.
• Coordinated promotional item orders with external vendors to maintain organizational branding consistency.
• Administered company fleet operations, including maintenance scheduling and accident claim management.
• Developed and delivered training on procurement processes to enhance staff compliance and knowledge.
• Monitored Azuga GPS devices across transportation vans to support operational efficiency.
• Reconciled departmental credit card transactions to ensure financial accuracy and accountability.

• Coordinate with agents to fulfil outstanding requirements through phone and email communication.
• Prioritize caseloads to guarantee timely processing, issuance, and finalization of policies, while maintaining transparent communication to set accurate customer expectations.
• Examine and process new life insurance applications, ensuring all necessary information is complete and serving as the primary contact between underwriters and agents.
• Mentor and train incoming case managers, imparting essential knowledge and skills.
• Execute ordering and reviewing of underwriting requirements such as medical reports and driving records.
• Mentored a team of new case managers, fostering a knowledgeable and efficient work environment.
• Managed highest volume of cases in company's newly launched beta system, maintaining productivity in tandem with existing systems.
• Played a pivotal role in the beta testing phase, contributing to the development and launch of the new system in 2024.

• Reviewed and processed life insurance applications, ensuring all necessary information was complete and accurate for carrier submission.
• Served as a mentor to new Case Managers, providing guidance and sharing best practices.
• Specialized in handling escalated cases, employing advanced problem-solving skills to overcome obstacles.
• Ordered and scrutinized underwriting requirements such as Attending Physician Statements and Inspection Reports, facilitating a smooth underwriting process.
• Maintained diligent follow-up with agents to acquire outstanding requirements and managed caseloads to achieve timely policy issuance.
• Led New York Life account, fostering strong relationships with agents and contributing to enhanced customer satisfaction.
• Streamlined underwriting process by implementing organizational systems and reducing processing times.
• Recognized for exceptional mentorship, elevating the skills of new Case Managers and improving team performance.
• Developed a comprehensive follow-up strategy that improved communication with agents and expedited case completion.

• Analyzed and processed electronic complaints and appeals, ensuring adherence to state, federal, and company policies.
• Researched claims to confirm accurate processing in alignment with member coverage.
• Updated knowledge base regularly to stay informed on policy changes.
• Compiled and prepared comprehensive documentation to enhance communication and client satisfaction.
• Mentored team members in best practices for claims analysis and customer service excellence.
• Exceeded production requirements, maintaining a consistent record of meeting all operational targets.
• Recognized for exceptional problem-solving skills, resolving customer issues effectively and fostering trust.
• Implemented improvements to the documentation process, resulting in heightened clarity and client satisfaction.

• Resolved eligibility and billing issues to enhance customer satisfaction within Medicare services.
• Liaised between clients, marketing offices, and claims operations to deliver positive service outcomes.
• Exceeded production and quality standards set by the department.
• Processed enrollments using industry-standard systems such as IDX, Enroll Plus, Medicare Marx, Navigator, Salesforce, Market Prominence, and HRP.
• Contributed to team versatility by cross-training in various operational areas.
• Ensured precise data management through use of Microsoft Excel.
• Adhered to strict Medicare and Aetna eligibility guidelines, policies, and standards to accurately determine applicant eligibility.
• Developed and implemented a training PowerPoint for new eligibility consultants, ensuring adherence to federal medicare guidelines.
• Excelled in role as a key resource for cross-functional team support, fostering a collaborative work environment.
• Monitored enrollment systems, contributing to streamlined operations and improved enrollment processes.
• Maintained a commitment to accuracy and detail in data entry, significantly reducing errors and improving data integrity.

• Facilitated seamless integration of systems during Aetna/Coventry Healthcare merger by instructing staff on new software.
• Provided comprehensive pre-authorization services, liaising between healthcare providers and insurance to streamline patient care processes.
• Served as a versatile team member, cross-training in various roles to ensure departmental coverage and efficiency.
• Achieved "Department Monthly Incentive Board Winner" award for three consecutive months due to exemplary performance.
• Recognized for significant contribution to company cost savings, enhancing fiscal efficiency and profitability.
• Received an award for pivotal role in system transition post-merger, minimizing disruptions and maintaining productivity.
• Commended for exceptional customer service, earning multiple nominations for Aetna Way Excellence Awards.