Hi, I’m
Amanda Whitaker
Lakeland,FL
Summary
Skilled servering offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. High-energy serving skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Enthusiastic serving experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
years of professional experience
Work History
Olive GardenLakeland, FL
Server
03.2023 - 12.2023
Job overview
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
captain joes seafoodBaxley, GA
Server
05.2022 - 03.2023
Job overview
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Zaxbys ResturantWaycross, GA
Cashier Specialist
02.2021 - 05.2022
Job overview
- Ensured that all coupons were properly applied prior to completing purchases.
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Managed multiple transactions quickly while keeping track of change due back to customers.
- Answered phone calls to assist customers with questions and orders.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Stocked shelves, organized merchandise displays and cleaned work areas as needed.
- Processed payments promptly for customers to exceed productivity standards.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Accepted payments from customers in cash, check or credit and debit card form.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Welcomed customers, offering assistance to help find store items.
- Operated a point-of-sale system efficiently while following established procedures.
- Maintained a neat, clean and orderly checkout area to ensure customer satisfaction.
- Resolved customer complaints professionally and in accordance with company policy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
rays steakhouseBaxley, GA
Server
02.2020 - 02.2021
Job overview
- Greeted guests and provided menus.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
IHOPLakeland, FL
Server
01.2016 - 11.2018
Job overview
- Handled money transactions accurately while following company procedures for handling cash payments.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Delivered food orders promptly and courteously.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Dennys RestaurantLakeland, FL
Server
07.2011 - 12.2015
Job overview
- Prepared drinks according to standard recipes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked service areas with supplies during slow periods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Addressed complaints to kitchen staff and served replacement items.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Walmart supercenterLakeland, FL
Customer Service Representative
03.2006 - 03.2011
Job overview
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Excelled in exceeding daily credit card application goals.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
West Area Adult/Community SchoolLakeland, FL
High School Diploma
03.2011
Skills
- Guest Engagement
- Beverage Preparation
- Supply Restocking
- Food Running
- Table Setting
- Table Bussing
- Safe Food Handling
- Guest Seating
- Price Memorization
- Food Station Setup
- Food Safety Understanding
- Buffet Setup and Takedown
- Menu Memorization
- Menu Knowledge
- Sales Expertise
- Check Payment Processing
- Effective Customer Upselling
- High-Volume Dining
- Suggestive Selling
- POS Operation
- Complaint Resolution
- Product Knowledge
- Inbound and Outbound Calling
- Retail Sales Customer Service
- Courteous Demeanor
- Customer Service
- Adaptive Team Player
- Problem-Solving Abilities
- Critical Thinking
Custom
I am a very fast learner. I am very friendly and easy to along with. I show up early for work because if im not at least 15-20mins early then im late.
Timeline
Server
Olive Garden
03.2023 - 12.2023
Server
captain joes seafood
05.2022 - 03.2023
Cashier Specialist
Zaxbys Resturant
02.2021 - 05.2022
Server
rays steakhouse
02.2020 - 02.2021
Server
IHOP
01.2016 - 11.2018
Server
Dennys Restaurant
07.2011 - 12.2015
Customer Service Representative
Walmart supercenter
03.2006 - 03.2011
West Area Adult/Community School
High School Diploma