Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trinity Tribble

Summary

Experienced operations specialist with a talent for ensuring user readiness, overseeing user acceptance testing, and facilitating training for new process implementations. Recognized for strategic problem-solving, effective communication, and unwavering commitment to quality. Strong background in process optimization to drive productivity and improve team performance.

Overview

3
3
years of professional experience

Work History

Interim New Hire Supervisor

Comcast
09.2024 - Current
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed a comprehensive training program for new hires, significantly reducing the learning curve and integrating them into the team quickly.

Operations and Strategy Specialist

Comcast
11.2021 - Current
  • Deployment Support & Communication: Collaborated closely with customer service and marketing teams to develop targeted training materials, employee communications, and new tool rollouts to prepare users for process changes
  • Performance Tracking & Readiness: Analyzed ongoing campaigns and retention efforts to identify readiness gaps, assess quality benchmarks, and propose actions that align with operational goals
  • Problem Resolution & Quality Management: Acted as a primary contact for customer issues, managing resolution processes and maintaining quality standards through careful tracking and proactive issue management
  • Independent Decision-Making: Worked autonomously to implement strategies for countering competitive offers, improving customer education, and enhancing user experience without supervisor intervention

Interim Strategy and Operations Manager

Comcast
07.2023 - 12.2023
  • Team Engagement & Training Development: Developed and executed training plans to prepare customer service teams for various customer-facing initiatives, focused on building readiness for new process deployments and supporting seamless integration
  • Operational Objectives: Ensured productivity and quality standards by implementing regular feedback loops, analyzing trends, and recommending operational improvements
  • Supported team readiness by assessing service quality and resolving system issues
  • Strategic Process Improvements: Drove ongoing improvements by analyzing team feedback, implementing action plans, and creating strategies for continuous performance enhancement and market support

Education

MBA -

University of Arizona
05.2025

Bachelor of Arts - Human Resources Management

University of Arizona
08.2023

Skills

  • Microsoft Office Suite
  • Presentation
  • Analytical
  • Training development
  • Process analysis
  • Performance tracking

Accomplishments

  • 2022 Pinnacle Performer Award, Recognized for achieving exceptional results through strategic collaboration, innovation, and an ability to inspire operational success across teams.

Timeline

Interim New Hire Supervisor

Comcast
09.2024 - Current

Interim Strategy and Operations Manager

Comcast
07.2023 - 12.2023

Operations and Strategy Specialist

Comcast
11.2021 - Current

MBA -

University of Arizona

Bachelor of Arts - Human Resources Management

University of Arizona

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Trinity Tribble