Amanda Whitaker
Curriculum Specialist / Lead Teacher / Assistant Director / Administration Assistant / Secretary / Receptionist
Columbia,SC
Summary
Dynamic customer service professional with over twenty years of extensive client interface experience, demonstrating exceptional communication and customer service skills. Strong commitment to maintaining high levels of customer satisfaction while actively contributing to overall company success is evident in every interaction. Proficient in a range of software applications, including Word, Excel, PowerPoint, Google Docs, and email communication, ensuring efficient and effective support across various platforms. Passionate about leveraging expertise to enhance customer experiences and drive positive outcomes for both clients and the organization.
Overview
21
21
years of professional experience
8
8
Certifications
1
1
Language
Work History
Curriculum Specialist/Director
Success By Steps ELA
12.2024 - Current
- Collaborated with teachers to design instructional materials and resources that supported differentiated instruction and met the needs of diverse learners
- Developed and implemented curriculum plans for multiple grade levels, ensuring alignment with state standards and educational objectives
- Led professional development workshops for teachers on best practices in curriculum delivery, assessment strategies, and instructional technology integration
- Established partnerships with external organizations to enhance curriculum offerings through guest speakers, field trips, or collaborative projects
- Implemented a comprehensive system for tracking student progress in relation to learning objectives and provided feedback to teachers for instructional improvement
- Provided ongoing support to teachers by answering questions related to lesson planning, instructional strategies, or resource selection within the established curriculum framework
- Mentored new teachers in implementing the established curriculum framework effectively
- Established strong relationships with parents through regular communication, parent-teacher conferences, and open-door policy
- Oversaw daily operations of the childcare center including scheduling, staffing, budgeting, and compliance with licensing regulations
- Implemented safety protocols and emergency procedures to ensure the well-being of all children in accordance with state guidelines
- Maintained accurate records of attendance, enrollment data, incident reports, and child development assessments
- Led staff meetings to discuss program updates, address concerns or challenges, and foster a positive team environment
- Created a welcoming environment that promoted diversity and inclusion among staff members and families from various cultural backgrounds
- Implemented behavior management strategies that encouraged positive social interactions among children while addressing challenging behaviors effectively
- Authorized to work in the US for any employer
- Provided ongoing support to teachers through coaching sessions, addressing challenges, and celebrating successes together.
- Implemented data-driven instructional strategies to meet the unique needs of each student population.
Lead Teacher/training staff
Temple Baptist Church
08.2022 - 12.2024
- Helped train new staff in their classroom.
- Observed new staff.
- Developed and implemented engaging lesson plans that catered to the diverse learning needs of students
- Organized parent-teacher conferences to discuss student performance, goals, and areas for improvement
- Mentored new teachers by providing guidance on instructional practices, classroom management strategies, and professional development opportunities
- Developed and implemented age-appropriate curriculum to promote child development and learning
- Created a safe and nurturing environment for children, ensuring their well-being at all times
- Facilitated daily activities, including circle time, arts and crafts, storytime, outdoor play, and music sessions
- Provided individualized attention to each child's needs, fostering their social-emotional growth
- Mentored assistant teachers in implementing best practices for classroom management and instructional strategies
- Served as a positive role model by demonstrating professionalism in appearance, language use, and behavior
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
Receptionist
Wake County Public School System
08.2022 - 07.2023
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Teacher
CHILDREN'S LIGHTHOUSE
04.2019 - 01.2022
- Greeting parents and kids, making sure the room is clean, having circle time twice a day, making sure the kids and parents are happy, letting the parents know what we are learning and giving them updates on there child.
Assistant Director
Success by Steps ELA
10.2017 - 08.2018
- Taking payments, doing tours, teaching kids, cleaning, opening and closing center, talking to parents and doing staff schedules.
Teacher
LaPetite Academy
03.2016 - 02.2017
- Greeting parents and kids, making sure the room is clean, having circle time twice a day, making sure the kids and parents are happy, letting the parents know what we are learning and giving them updates on there child.
Administrative Assistant/Secretary/Receptionist
Kingdom Kids Child Development Center
10.2016 - 01.2017
- Making sure the kids are signed in
- Making sure ratios are good
- Taking payments
- Doing Newsletters for the classrooms as well the center
- Getting kids on and off the bus
- Doing staff schedules
- Inbound and Outbound calls
- Making sure the building is clean as well making sure the staff is good
- Typing up letters
- Over Scholastic Books
- Copying any paperwork for the teachers for there lesson plans
- Ordering Supplies
- Making sure the children files are good and in order
- Responding to emails
- Helping out in the classrooms
- Talking to parents
- Closing after the last child/staff leaves
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assist staff
Children's World CDC
01.2012 - 01.2014
- Child Care Provider, 2012-2013
- Key Results:
- Maintain ongoing, open communication with parents/ caregivers.
- Ensure that each family receives an opportunity to build strong relationships and experience clear communication.
- Assist staff with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program
- Arrange a classroom environment in accordance to program goals.
- Handled incoming calls from parents and caregivers.
Lead Child Care Provider
Lake Carolina Early Learning Center
01.2010 - 01.2012
- Key Results:
- Conduct parent conferences and maintain communication with parents.
- Work with supervisor to implement curriculum within the established guidelines.
- Design and implement daily lesson/activity plans.
- Supervise the children, classroom, and all activities.
- Provide work direction to staff while on duty and assist in staff training.
- Assist with yearly staff evaluations and with interviewing applicants for staff positions within the childcare program.
- Maintain required program records and children's files.
Customer Service Representative
Affiliated Computer Services (ACS)
01.2007 - 01.2009
- Key Results:
- Resolve customer complaints via phone, email, and mail.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Advise on company information.
- Utilize computer technology to handle high call volumes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office assistance/ Teacher assistance
Guidance Office/Southeast Raleigh High School
01.2005 - 01.2006
- Key Results:
- Uses a variety of office software applications including word processing, Email, and file management. Prepares documents in Word from scratch or using predefined templates and form letters. Creates or maintains files in Excel. May create PowerPoint presentations and use Access or other databases.
- Processes forms to ensure accuracy and completeness; computes or verifies data, enters data and forwards or files paperwork.
- Assisting in the implementation of the daily program under the direction of the teacher.
- Supervising the classroom when the teacher is out of the room.
- Assisting the teacher in any other appropriate ways.
- Maintaining professional attitudes and loyalty to the school.
- Treating all children with dignity and respect.
- Maintaining confidentiality about children, their families, and other employees outside the school.
- Follow directions given by head teacher or immediate supervisor.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Early Childhood Development (Certificate) -
Midlands Technical College
Columbia, SC01.2013
Diploma - undefined
Southeast Raleigh Magnet High School
Raleigh, NC01.2006
Skills
Skilled in resolving conflicts
Accomplishments
- Supervised team of 21 staff members.
Certification
Certified CPR/First Aid
Additional Information
- Skills
- Complaint Handling
- Troubleshooting
- Able to handle and resolve problems
- Computer Skills
- Call Center Operations
- Technical/User Support
- Reports & Documentation
- Supervised children
- Training & Development
- Performance oriented
- Organizational Development
- Up-Selling/Sales Support
- Office Work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Curriculum Specialist/Director
Success By Steps ELA
12.2024 - Current
Lead Teacher/training staff
Temple Baptist Church
08.2022 - 12.2024
Receptionist
Wake County Public School System
08.2022 - 07.2023
Teacher
CHILDREN'S LIGHTHOUSE
04.2019 - 01.2022
Assistant Director
Success by Steps ELA
10.2017 - 08.2018
Administrative Assistant/Secretary/Receptionist
Kingdom Kids Child Development Center
10.2016 - 01.2017
Teacher
LaPetite Academy
03.2016 - 02.2017
Assist staff
Children's World CDC
01.2012 - 01.2014
Lead Child Care Provider
Lake Carolina Early Learning Center
01.2010 - 01.2012
Customer Service Representative
Affiliated Computer Services (ACS)
01.2007 - 01.2009
Office assistance/ Teacher assistance
Guidance Office/Southeast Raleigh High School
01.2005 - 01.2006
Diploma - undefined
Southeast Raleigh Magnet High School
Early Childhood Development (Certificate) -
Midlands Technical College