Amanda White
Student
Fort Carson,United States
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Powertrain Sales Associate
Military Exchange
Fort Carson, Colorado
12.2021 - 12.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Applied knowledge of electronics products to educate prospects and customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with loss prevention in monitoring shopper behavior.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Corrections Officer
Colorado Department Of Corrections
Canon City, Colorado
09.2020 - 07.2021
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Interacted with customers by phone, email or in-person to provide information.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Answered and redirected incoming phone calls for office.
Shelter Monitor
Goodwill Staffing Solutions
Colorado Springs, CO
07.2020 - 08.2020
- Oversaw day-to-day activities of residents in Type facility.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Tracked various statistics and kept detailed records to support human resources department.
Team Leader
Southern Peaks Regional Treatment Center
Canon City, Colorado
06.2020 - 07.2020
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Assisted students in handling tough situations to resolve problems.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Promoted positive relations between residents and staff.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Customer Service Representative
Teller County Waste
Woodland Park, Colorado
05.2019 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Provided ongoing guest service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
Detention Officer
Teller County Sheriff's Office
Divide, CO
10.2018 - 11.2018
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Processed inmates by taking photographs and fingerprints.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Verified identification using specialized databases and methods such as fingerprinting.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Documented information and submitted detailed reports.
- Maintained energy and enthusiasm in fast-paced environment.
Correctional Officer
Colorado Department Of Corrections
Buena Vista, Colorado
08.2017 - 11.2017
- Conducted routine and emergency head counts.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Received and accounted for personal possessions and determined inmate work assignments.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Observed behavior of residents individually and in groups.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Associate
Loaf 'N Jug
Canon City, Colorado
06.2017 - 07.2017
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Correctional Officer
Colorado Department Of Corrections
Buena Vista, Colorado
07.2012 - 06.2014
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed individualized training plans to achieve staff readiness.
- Tracked attendance and evaluated progress for assigned trainees.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Routinely counted inmates and in response to potential security breaches.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Examined incoming and outgoing mail to detect contraband.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Office Supervisor
Cisco Systems, Inc.
Collbran, CO
05.2004 - 04.2006
- Standardized office structures and processes to promote collaboration and increased performance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts and generated reports for company database.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created, prepared and delivered reports to various departments.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Created and updated tracking spreadsheets using MS Excel.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Answered phone and performed clerical duties to assist human resources department.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Worked alongside global business leader to deploy new training strategies.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
Bachelor Of Criminal Justice - Human Services And Advocacy
Southern New Hampshire University
Hooksett, NH 06.2019 - Current
High School Diploma - Information Technology
Grand Mesa High School
Collbran, CO 05.2004 - 04.2006
Skills
Office administration
Recruitment
Administrative support
Mail handling
Maintaining files
Teaching
Staff education and training
Correctional facility procedures
Criminal laws
Suicide prevention training
Crisis intervention training
Safety and security
Self-defense techniques
Background investigations
Meeting minutes
Paperwork drafting
Employee timesheet processing
Employee training and development
Multi-line phone proficiency
Documentation and control
Office management
Documentation and reporting
Writing reports
Attendance record management
Transcription and dictation
Timeline
Powertrain Sales Associate
Military Exchange
12.2021 - 12.2021
Corrections Officer
Colorado Department Of Corrections
09.2020 - 07.2021
Shelter Monitor
Goodwill Staffing Solutions
07.2020 - 08.2020
Team Leader
Southern Peaks Regional Treatment Center
06.2020 - 07.2020
Bachelor Of Criminal Justice - Human Services And Advocacy
Southern New Hampshire University
06.2019 - Current
Customer Service Representative
Teller County Waste
05.2019 - 07.2019
Detention Officer
Teller County Sheriff's Office
10.2018 - 11.2018
Correctional Officer
Colorado Department Of Corrections
08.2017 - 11.2017
Sales Associate
Loaf 'N Jug
06.2017 - 07.2017
Correctional Officer
Colorado Department Of Corrections
07.2012 - 06.2014
Office Supervisor
Cisco Systems, Inc.
05.2004 - 04.2006
High School Diploma - Information Technology
Grand Mesa High School
05.2004 - 04.2006