Amanda White
Macon,GA
Summary
Proficient Program Support Specialist desiring a challenging new position. Adept at achieving productivity goals and maintaining professional calm in high-volume environments. Advanced skills in TAA, ATACS, GPC along with expertise in recordkeeping, data analysis and account management. Efficient, hardworking and reliable with top-notch verbal and written communication skills. Positive, upbeat and familiar with numerous programs requirements and standards.
Overview
18
18
years of professional experience
Work History
Program Support Specialist
United States Air Force, USAF
Warner Robins, GA
09.2022 - Current
- Ensured accurate documentation in all necessary areas by organizing and maintaining program documents, records, and reports.
- Played a key role in implementing organization's program activities and initiatives such as Wingman Days, annual Christmas party, retirement and service recognition, and the quarterly newsletter.
- Assisted leadership by identifying improvement opportunities in various programs including TAA, ATACS, 428 forms, and DOCAT reports.
- Supports and coordinates OBC organization in mission essential supply and room acquisitions when needed.
- Skilled in operating a wide range of programs and databases such as TAA, ATACS,AFRIMS, PIEE ,EDA,FDB,and GPC.
- Coordinated with various departments to ensure successful implementation of programs.
- Responded to inquiries regarding program guidelines, policies, procedures, and services.
- Developed presentations and other materials related to programs for internal use or external distribution.
- Performed administrative tasks such as scheduling meetings, maintaining calendars.
- Facilitated communication between staff members across multiple departments.
- Acted as a liaison between external vendors and partners and internal staff members.
- Updated spreadsheets, wrote reports and created documents for customer information or permanent records.
Scheduler Specialist
Orthogeorgia
Macon, GA
06.2020 - Current
- Deliver oversight and direction to a complex calendar of events for 25 Orthopedic Surgeons concurrently
- Aid patients in intake process management by gathering data, verifying personal and insurance information, and educating patients on appointment/arrival and check-in instructions
- Use fact-finding methods to determine patient needs and recommend appropriate providers based on patient intake and assessment.
- Serve as Lead Scheduler for Bone Health Clinic using a separate billing system under diverse KPIs and financial metrics.
- Cross-functionally collaborate with practice staff and providers to deliver an excellent patient experience.
- Recognized by senior leadership as new hire Lead Trainer; designed and launched a proven effective 3-week training course with results including greater retention and streamlined new hire success (new hires demonstrated higher rates of role readiness under new course).
Patient Care Coordinator
Palmyra Surgical
Location
01.2019 - 06.2020
- Oversaw front office workflows including service excellence, process administration, reception/patient intake, and care communication
- Administered patient schedules, insurance verification, and accounts/records
- Conducted data analysis and reporting as appliable per policies and procedures.
- Served as trusted liaison and engaged professionally with patients, providers, and clinical/support staff.
- Developed skills in using billing and coding practices to calculate, collect, process, and report/record procedural payments.
- Leveraged financial, healthcare, and personal intake systems and registered new patients; conducted routine system audits and ensured integrity, confidentiality, and 100% accuracy of account information.
Office Manager
Friendship Baptist Church
Location
01.2006 - 12.2018
- Orchestrated office best practices from schedule management and people development to workflow administration and organizational training and development, marketing, data management, and communications
- Developed and maintained accurate handbooks and reference manuals.
- Led lifecycle event management from concept development to day-of-event hosting; event participants averaged 150+.
- Composed and disseminated weekly newsletters and internal publications, in addition to, creating social media and website content.
- Boosted donor funding by 350% serving as Relay Coordinator for Operation Christmas Child/Samaritan’s Purse.
- Increased Operation Christmas Child program gift-giving by 38% (800 to 1.2K+) through creative campaign launch and promotion.
- Directed an international mission project for schools and nursing homes in Lochgelly, Scotland which coordinated aid/resources.
- Instrumental in achieving W.O.W recognition (Women of the Word Women's Ministry); praised for outstanding community outreach and increased volunteer base.
Education
Human Resource Management (HRM) Certificate -
University of Phoenix
Bachelor of Arts, Psychology & Education -
SUNY Potsdam
Suicide Prevention, Intervention, & Post-Vention Training -
University of Maryland / Baptist Convention of New England
Emergency Shelter Training -
American Red Cross
Disaster Relief Training -
North American Mission Board / Baptist Convention of New England
Skills
- People Management
- Employee Relations and Engagement
- Office Administration
- Project Coordination
- Resourceful
- Outgoing
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Policy Framework
- Diversity and Inclusion Compliance
- Team Building
- Volunteer Recruitment
- Staff Onboarding
- Training and Development
- Community Outreach
- Presentation Skills
- Public Speaking Skills
- Program Management
- Event Development and Coordination
- Strategic Communications
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Research abilities
- Meeting facilitation
- Troubleshooting skills
- Data Entry
- Master Scheduling
- Database Management
- TAA, ATACS, PIEE, EDA, FDB GPC program proficiency
- Account Management
- Marketing
- Program file distribution
- Records Management
Timeline
Program Support Specialist
United States Air Force, USAF
09.2022 - Current
Scheduler Specialist
Orthogeorgia
06.2020 - Current
Patient Care Coordinator
Palmyra Surgical
01.2019 - 06.2020
Office Manager
Friendship Baptist Church
01.2006 - 12.2018
Human Resource Management (HRM) Certificate -
University of Phoenix
Bachelor of Arts, Psychology & Education -
SUNY Potsdam
Suicide Prevention, Intervention, & Post-Vention Training -
University of Maryland / Baptist Convention of New England
Emergency Shelter Training -
American Red Cross
Disaster Relief Training -
North American Mission Board / Baptist Convention of New England