Amanda White
Richmond Hill,GA
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Detailed instructional design experience within a Fortune 500 Corporation. Skilled in identifying areas of focus. Offering 6 years of related experience.
Overview
12
12
years of professional experience
Work History
Training Specialist/Supervisor
JCPenney,Inc.
02.2018 - Current
- Produced highest company-wide employee training survey rating
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Decreased turnover by implementing employee-focused initiatives, directly increasing job satisfaction, and team morale
- Innovated training material to improve knowledge and performance
- Create e-learning modules for 1,000+ associates to utilize.
- Recruited and trained qualified instructors for training programs
- Designed and facilitated training courses, aligning new learning development and solutions
Night Shift Leader
Amazon
06.2017 - 04.2018
- Reduced production errors, coordinating new runs based on clear technical plans
- Processed incoming trucks to unload, stage, and smoothly store merchandise
- Tracked computer inventory accurately and made frequent updates
- Prevented accidents with consistent safety leadership, removing hazards, and encouraged safe behaviors
- Illustrated artistic material for facility
- Recorded production line statistics
- Prepared orders quickly and pulled and packaged products for quick shipment.
- Assigned each member of 10 person team with specific daily tasks and responsibilities
Sales and Leasing Consultant
Ardent Communities
10.2016 - 06.2017
- Optimized occupancy alongside maintaining lease rent metrics, increasing community traffic by 40% achieving closing ratio goals
- Publicized weekly marketing material to increase sales as well as follow up on online leads
- Validated all administrative paperwork to complete leasing transactions and renewals
- Developed rapport with apartment locator services to proactively market and fill vacancies
- Addressed resident requests and complaints by providing quality customer service and timely responses
- Collected security deposits, rent, and other funds associated with resident moves.
Customer Service and Underwriting Support Specialist
Insuranceland, Inc.
11.2012 - 09.2016
- Promoted from Customer Service Representative to Underwriting Specialist within 3 months due to performance
- Prepared training for internal partners to enhance underwriting processes and ensure accurate legal documentation
- Increased client satisfaction and retention by providing world-class insurance services to existing customer base
- Audited new and renewal business requests to determine insurable interest based on corporate standards
- Moderated website inquiries from insurers to prevent policy cancellations.
Education
High school diploma -
Florida Virtual School
Orlando, FLAssociate of Applied Science - Psychology
Liberty University
Lynchburg, Virginia12.2024
Skills
- Microsoft Word, Excel, and PowerPoint
- Multitasking
- Recruiting
- Time management
- Written communication
- Analytical thinking
- Learning Management Systems
- Performance evaluation
- Training logistics
- Classroom expertise
- Business Administration
Timeline
Training Specialist/Supervisor
JCPenney,Inc.
02.2018 - Current
Night Shift Leader
Amazon
06.2017 - 04.2018
Sales and Leasing Consultant
Ardent Communities
10.2016 - 06.2017
Customer Service and Underwriting Support Specialist
Insuranceland, Inc.
11.2012 - 09.2016
High school diploma -
Florida Virtual School
Associate of Applied Science - Psychology
Liberty University