Amanda White
Tallahassee,FL
Summary
Dynamic individual with hands-on experience in team management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Burlington Coat Factory Department Store
Tallahassee, FL
06.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Shift Manager
Little Caesars Pizza
Tallahassee, FL
02.2021 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Manager
Burger Spot
Bell, FL
03.2018 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
State of Florida
Gainesville, FL2007
Skills
Problem-Solving
Time Management
Customer Service
Team Building and Leadership
Decision-Making
Training and mentoring
Work Prioritization
Employee Scheduling
Inter-department collaboration
Payroll Administration
Timeline
Customer Service Supervisor
Burlington Coat Factory Department Store
06.2023 - Current
Shift Manager
Little Caesars Pizza
02.2021 - 09.2023
Manager
Burger Spot
03.2018 - 12.2020
GED -
State of Florida