Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda White

Round Rock

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Hooters
03.2014 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.

Server Trainer

Hooters
03.2009 - Current
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Server

Parkers Jazz Bar
09.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Finleys
01.2019 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Hendrickson High School
Pflugerville, TX
05-2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Training and coaching
  • Team leadership
  • Staff management
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • P&L management
  • Labor cost controls
  • Performance evaluations
  • Purchasing and planning

Certification

  • ServSafe Food Handler's Certification
  • ServSafe Alcohol Certification

Timeline

Server

Parkers Jazz Bar
09.2022 - 05.2024

Server

Finleys
01.2019 - 03.2022

General Manager

Hooters
03.2014 - Current

Server Trainer

Hooters
03.2009 - Current

Hendrickson High School

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Amanda White