Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda White

Humble,TX

Summary

Dynamic healthcare professional with expertise in front and back office administration, adept at managing multiple tasks efficiently. Proven ability to streamline operations and enhance patient experiences through effective communication and organizational skills. Committed to leveraging extensive administrative experience to support healthcare teams in delivering high-quality care.

Overview

13
13
years of professional experience

Work History

Medical Administrative Assistant

Northwest Womens Center
Houston, Texas
10.2022 - Current
  • Senior scheduler, schedules daily for multiple OBGYN providers, Nurse practitioner's and ultrasound technicians.
  • Ensures patients are scheduled for ultrasounds & NST in a timely manner
  • Triage all phone calls, determines if patients need to be sent to Labor & Delivery, ER, or worked in.
  • Create patient cases, and provide proper documentation on all calls. Notify physicians with urgent matters.
  • Register new patients, enter demographics, verify active coverage and benefits, discuss patient balances, and collect payments over the phone.
  • Provide clarification on prescriptions when pharmacies call.
  • Inform and go over blood work and test results with patients after being reviewed by physicians.
  • Schedule all incoming referrals from other offices.
  • Monitor emails and reschedule patients when providers are called for a delivery, surgery, or procedure is scheduled, or physicians are out of the office.
  • Train all new employees, and monitor progress.
  • In charge of Biote hormone replacement pellets, keeping up with inventory, and entering all lot numbers on administered pellets to patients on the Biote website.
  • Receive medical records and approvals on OB transfer patients.
  • Schedule all online appointment requests.
  • Fill in for the front desk when coverage is low, providing all front desk duties.
  • Sell and monitor inventory for Biote supplements.
  • Notify nursing staff when lab work requisitions are not filled out properly, or specimens are not labeled properly.

Front Desk Receptionist/Certified Physicians Assistant

Dr Mohan Jacob
Humble, Texas
06.2014 - 10.2022
  • Solely managed schedules for a private cardiologist, one nuclear technician, and two contracted echo and vascular technologists daily.
  • Provided all front desk, phone, insurance, referral, and medical records duties.
  • I took all consults from MH and HCA hospital for the provider when on call.
  • Scheduled reps for lunches and provider interactions.

Insurance Verification Specialist

Village Medical Centers
Houston, Texas
11.2011 - 06.2014
  • Front desk check-in/out duties.
  • I moved to the insurance verification department after one year.
  • Verifying insurance benefits and coverage with insurance companies prior to scheduled appointments.

Education

High School Diploma -

Lone Star College
Houston, TX
03-2016

Skills

  • Strong work ethic and dependable
  • Front and back office operations
  • Maintaining confidentiality/ HIPAA
  • Appointment/scheduling management
  • Documentation and record keeping
  • Team player
  • Great at multitasking
  • Advanced clinical knowledge
  • Problem solving ability
  • Honest, reliable, and dedicated
  • Attention to detail and consistency
  • Ability to work under pressure
  • Effective time management
  • Patient care focused
  • Physician and client relations
  • Fully trained on multiple electronic medical record (EMR) systems
  • eClinalWorks
  • athenahealth
  • NextGen
  • Nextech

References

References available upon request.

Timeline

Medical Administrative Assistant

Northwest Womens Center
10.2022 - Current

Front Desk Receptionist/Certified Physicians Assistant

Dr Mohan Jacob
06.2014 - 10.2022

Insurance Verification Specialist

Village Medical Centers
11.2011 - 06.2014

High School Diploma -

Lone Star College

Similar Profiles

CREATE PROFILE
Amanda White