Amanda Whitehurst
Shreveport,LA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Store Manager
Walmart
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Store Manager
Walmart
01.2019 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Academy Manager
Walmart
08.2016 - 01.2019
- Championed technology integration in classrooms, expanding access to digital resources that supported diverse learner needs across content areas.
- Managed budgetary responsibilities to ensure optimal resource allocation and financial stability of the Academy.
- Enhanced Academy performance by implementing innovative curriculum strategies and effective staff development programs.
- Created a safe and inclusive learning environment by implementing anti-bullying policies and promoting diversity initiatives.
- Oversaw annual performance review processes for all academy members, facilitating constructive feedback and professional development opportunities.
- Monitored associate progress using data-driven assessment methods, leading to targeted academic interventions and support services.
- Ensured compliance with all local, state, and federal reporting requirements related to student data management, financial accountability, and program effectiveness.
- Evaluated instructional practices regularly through classroom observation cycles aimed at providing feedback for growth as well as identifying areas of strength amongst facilitators.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Education
GED -
NWACC
Northwest Arkansas05.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
- Goals and performance
- Team Building and Leadership
Timeline
Store Manager
Walmart
10.2022 - Current
Store Manager
Walmart
01.2019 - 10.2022
Academy Manager
Walmart
08.2016 - 01.2019
GED -
NWACC