Amanda Whitlock
Frankfort,IN
Summary
Dynamic leader with a Ph.D. in Educational Leadership and over 15 years of experience designing and leading high-impact learning programs in both public education and the EdTech industry. I've served as a K–12 Superintendent, built global customer success programs from the ground up, and coached high-performing teams through change, compliance, and capability-building. I'm passionate about creating modern, scalable learning systems that actually stick—whether that's in classrooms or regulated manufacturing environments. Experienced L&D leader with a proven track record developing and enforcing SOP-based training protocols in regulated environments, ensuring audit readiness, instructional fidelity, and staff capability building across diverse teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager (or) Senior Manager, Customer Success
Amplify
01.2025 - Current
- Serve as strategic partner to large U.S. districts and international accounts (including United Arab Emirates and Saudi Arabia), delivering learning programs aligned with curriculum rollouts, compliance requirements, and usage goals.
- Collaborated cross-functionally with internal product, professional development, technical support, and sales teams to improve training adoption and customer satisfaction.
- Increased implementation fidelity by ___%
- Created scalable onboarding templates and enablement resources to upskill site-based leaders and teachers across ___ schools.
Customer Success Manager
Amplify
01.2021 - 01.2025
- Developed and maintained individualized Success Plans with embedded milestones, resulting in ___% increase in customer engagement or license utilization.
- Delivered quarterly business reviews (QBRs) and training impact reports to district leadership, contributing to ___% year-over-year account retention.
- Built and customized Gainsight dashboards to track customer health, task adherence, usage metrics, and escalation trends across ___ accounts.
- Collaborated with Product, Engineering, and Implementation teams to resolve high-impact issues for international customers in ___ (e.g., Saudi Arabia), ensuring continuity and compliance with data privacy/local regulations.
Superintendent of Schools
Clinton Prairie School Corporation
07.2017 - 10.2020
- Directed all instructional, compliance, operational, and HR activity for a district serving ~1,200 students and supervising 100+ staff across elementary, middle, and high school settings.
- Led crisis response and learning continuity efforts during COVID-19, developing emergency eLearning Day structures, virtual professional development, and consistent audit-ready documentation aligned to DOE and CDC guidance.
- Directed two facility expansion projects from initial feasibility study through board approval and construction completion, ensuring alignment with projected enrollment and instructional space requirements.
- Oversaw implementation of 1:1 Technology SOPs in grades 5–12, including hardware deployment, acceptable use policy enforcement, and faculty onboarding for digital curriculum platforms.
Education
Education Specialist Degree -
Purdue University
Doctor of Philosophy - undefined
Purdue University
04.2025
Master of Science - Education Administration
Butler University
01.2003
Skills
- Strategic Learning Leadership (Senior Customer Success Manager & Superintendent): Built SOP-driven training and onboarding programs, designed curriculum/enablement pathways, and led cross-functional rollouts that accelerated time-to-competency by ___% across ___ sites/teams
- Technology & Analytics for Adoption (Senior CSM, Curriculum Director/Principal): Leveraged Gainsight, LMS, Microsoft 365/Google Workspace, and data dashboards to track usage/health KPIs, guide decisions, and scale 1:1 and digital learning initiatives for ___ users across ___ locations
- Change Management & Learning Transformation (Superintendent & CSM): Led system-wide transitions—from COVID-era remote learning to digital curriculum rollouts and 1:1 tech adoption—by building scalable training frameworks that balanced urgency, policy, and staff readiness
Affiliations
- Indiana University Health, West Region, Current Board Member
- Boys and Girls Club of Clinton County – Previous Board Member
- Rotary Member of Frankfort
- Clinton County Area Plan Commission, Previous Board Member
Certification
- AI Data Storytelling, Primer, Purdue University Badge
- 7 Habits of Highly Effective People Trained, Dr. Alice Johnson, Purdue University
- Indiana School Safety Specialist Trained
Timeline
Senior Customer Success Manager (or) Senior Manager, Customer Success
Amplify
01.2025 - Current
Customer Success Manager
Amplify
01.2021 - 01.2025
Superintendent of Schools
Clinton Prairie School Corporation
07.2017 - 10.2020
Doctor of Philosophy - undefined
Purdue University
Master of Science - Education Administration
Butler University
Education Specialist Degree -
Purdue University
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