Amanda Moody
Gowen,MI
Summary
Hardworking, motivated and flexible job seeker with strong organizational skills and ability to multi-task excited to obtain an assistant manger position within the company. Ready to help team achieve company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Supportive Team Lead with 1 year of experience the team at MBI and over 15 years customer service experience. Expert in following detailed schedules with distinguished history of maximizing productivity.
Overview
1
1
year of professional experience
Work History
Team Lead in Training
Bumpers That Deliver By MBI Auto
09.2022 - Current
- Advised my team members in techniques necessary to complete job tasks.
- Worked with many different job tasks to make sure daily goals are met.
- Light training with new team members.
- Make sure daily tasks are completed by team members assigned to that task
- Assign workload as needed
- Kept team motivated as daily tasks and work load changes
Customer Service Representative
Bumpers That Deliver By MBI AUTO
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined the cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Jenison High School
Jenison, MI05.2000
Skills
- Task Monitoring
- Call Transfers
- Team-Building Exercises
- Complaint Resolution
- Guest Satisfaction
- Team Member Motivation
- Team Monitoring
- Google Apps
- Workload Delegation
- Leadership
Timeline
Team Lead in Training
Bumpers That Deliver By MBI Auto
09.2022 - Current
Customer Service Representative
Bumpers That Deliver By MBI AUTO
09.2022 - Current
High School Diploma -
Jenison High School
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