Treats others with courtesy, sensitivity, and respect., Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed., Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics., Writes in a clear, concise, organized, and convincing manner for the intended audience., Assesses and recognizes own strengths and weaknesses; pursues self-development., Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests., Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes., Understands and keeps up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders' views; is aware of the organization's impact on the external environment., Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles., Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks., Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.