Amanda Wickline

Accomplished Receptionist with over a decade of front-line experience in administrative support and customer service excellence within the automotive industry. Excel in managing front desk operations, ensuring streamlined workflow and meticulous records management to support operational efficiency. Proven track record in implementing scheduling systems that enhance productivity and optimizing executive time management. Known for delivering outstanding customer service, with a keen ability to foster positive client relations and maintain a professional business environment. Strong blend of exceptional communication, organizational, and problem-solving skills to the table, aimed at creating an inviting and efficient reception experience.

• Assistant Body Shop Manager, Todd Judy Ford, 01/01/21, Present, Oversee scheduling, and appointment coordination to maintain efficient operations., Conduct quality control inspections of repair and paintwork, guaranteeing adherence to high standards before customer pickup., Deliver exceptional customer service by welcoming clients and handling their needs during reception and vehicle delivery processes., Facilitate smooth payment deductible collections, ensuring timely and accurate processing
• Office Administrator, 2 Brothers Collision, 12/01/20, 01/31/21, Led front desk operations and telephone management for efficient communication and customer interaction., Oversaw customer reception, ensuring a seamless experience from initial interaction to final delivery., Handled payment deductible collections with precision, ensuring prompt resolution of customer payments., Monitored scheduling, optimizing appointment flow and improving service timelines., Executed quality control inspections for repair and paint work, confirming superior outcomes before client contact and vehicle delivery.
• Body Shop Manager, Bert Wolfe, 01/01/12, 12/31/18, Orchestrated daily operations by efficiently scheduling and overseeing quality control inspections for repairs and paint jobs prior to customer contact or vehicle pickup., Led submission of supplemental payment requests and managed technician payroll records, ensuring accurate tracking of work hours., Streamlined rental reservations and ensured timely preparation of final billing., Spearheaded collection of deductible payments and reviewed repair completion against estimated hours, parts, and materials for accuracy., Drove receivables collection through proactive payment follow-ups and monitored materials and supplies billing to maintain operational efficiency.
• Receptionist, Thornhill Acura, 01/01/11, 12/31/12, Managed front desk operations, delivering exceptional customer service while handling high-volume telephone inquiries., Maintained database and records with precision, ensuring accuracy and accessibility., Supported executive-level functions, including calendar management and administrative tasks, to facilitate smooth office operations., Ensured seamless office maintenance and supply inventory, enhancing day-to-day productivity.