Amanda Wickstead
San Diego,CA
Summary
Strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet, and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multitask effectively and quickly adapt to new tasks and environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
ASSISTANT MANAGER
TORRID
02.2021 - Current
- Maintained a clean and inviting environment for customers to feel comfortable, confident, and cared for by curating impactful and organized merchandise displays of seasonal clothing and accessories, identifying the customer’s needs and giving one on one styling assistance, and resolving customer concerns in store or over the phone while adhering to company policies and procedures
- Accurately and efficiently used the point of sales system to process cash and credit card transactions, returns, exchanges, price adjustments, credit card applications, and credit card payments
- Opened and closed the point of sales system daily, prepared and documented cash deposits daily, and completed banking procedures on designated banking days
- Prioritized and completed daily tasks by using daily checklists and communicating with the team, store level management, and upper management
- Empowered and motivated the team to reach KPI goals through product knowledge training, praising and coaching behaviors, daily and weekly contests, and staying up to date on promotional offers, and new customer acquisition by signing them up for the Torrid Rewards loyalty program
- Participated in loss prevention measures by auditing shipment boxes and reporting discrepancies, ensuring proper placement of security sensors on garments, reporting suspicious transactions, adhering to cash handling procedures, reviewing company policies with team via weekly and monthly loss prevention topics, and participating in counting inventory annually
- Assisted with staffing by identifying staffing needs, screening candidate applications, interviewing and hiring candidates
- Assisted with weekly scheduling, approved proposed schedule changes, scheduled rest and meal breaks daily, reviewed time cards daily for accuracy, and proactively controlled payroll hours by adding or removing scheduled shifts through KPI tracking
- Trained newly hired employees and managers by teaching brand standards in personal safety, customer satisfaction, loss prevention, and knowledge of company policies and procedures
- Worked shifts at two other locations within the district to help with manager coverage.
ADMINISTRATIVE ASSISTANT AND SECURITY CLERK
FORGE GROUP | NAF ATSUGI
10.2019 - 01.2021
- Helped shape administrative assistant role as first administrative assistant hired by company. Created and maintained filing system for various types of documents. Worked closely with supervisor to get expense reports filed and up to date for year, reviewed and verified time keeping for team on weekly basis, and proofreading unclassified documents
- Trained newly hired administrative assistants by setting and leading meetings, assigning and guiding tasks, reviewing work for accuracy and completeness and emailing work related communication
- Lead administrative assistant team in managing accurate and up to date expense reports. Collected and filing receipts for work related expenses, converting yen to US dollars using daily XE currency conversion and historical conversion rates for expenses outside of US military installations, and calculated per diem and lodging allowance for work trips outside of area of residence
- Applied for and obtained secret security clearance to have ability to enter classified work spaces to work with classified documents, inventory, and transfers in order
- Worked in classified work space in 4-8 hour shift rotations as watch stander to grant or deny entry into building based on building access list, employment or affiliation with company, and current security clearance status; verified identification and logged all names of individuals who entered or exited classified work space; logged and verified contents of inventory vault at beginning and end of watch rotation; logged and verified all in and outbound inventory and ensured proper documentation to accompany each item
- Assisted in preparation of transmittal forms for transferring classified and unclassified material, attended meetings to witness transfer of classified and unclassified material to Japanese Maritime Self Defense Force, and assisted in preparing shipments of classified and unclassified material.
GENERAL MANAGER
ARBY’S | NORTH BEND, MOUNT VERNON
12.2008 - 09.2019
- Maintained welcoming, clean, and safe atmosphere by greeting customers in friendly manner, keeping dining room tables, condiment areas, and drink stations clean in between customer use
- Promptly resolved customer concerns in store or over phone while adhering to company policies and procedures
- Kept front counter and drive through operations moving smoothly by using point of sales system to accurately and quickly key in customer orders, handled cash and credit card transactions, delivered customer order in prompt and friendly manner, anticipated customer needs by keeping ingredients stocked for rush period
- Prepared raw and cooked food ingredients using proper food safety and sanitation practices to serve over 30 different menu items to customers daily
- Identified staffing needs, screened candidate applications, interviewed and hired candidates
- Wrote the weekly schedule with properly staffed shifts to ensure the business ran smoothly while staying within payroll grid hours set by the company
- Inspected employee time cards daily for accuracy
- Completed sales forecasting every week based on sales trends while keeping special promotions, holidays, and other business impacting variables in mind
- Trained newly hired employees and newly promoted shift managers by teaching brand standards in food safety, personal safety, customer satisfaction, product quality, and knowledge of all menu items
- Planned and prioritized daily tasks using daily checklists, prep charts, and daily schedule charts to schedule rest and meal breaks, delegated pre rush and post rush tasks, and store opening and closing duties
- Completed other administrative duties including, but not limited to counting and troubleshooting daily inventory; ordering food and supplies from company vendors weekly; logging product and equipment temperatures three times a day, entering till and deposit totals in the back office system
- Placed point of purchase menu and window signs in accordance with brand marketing standards
- Followed all company cash handling policies and completed banking procedures daily
- Wrote and delivered semi annual employee and manager appraisals
- Reviewed profit and loss statements and general ledgers for accuracy
- Submitted any inaccuracies found to upper level management to review
- Completed regular preventative maintenance and cleaning on equipment
- Did troubleshooting on malfunctioning equipment, ordered and installed parts on various equipment
- Worked shifts at multiple locations throughout the district to help with management coverage.
Education
SECURITY CLEARANCE | OBTAINED - undefined
SECRET
Associates of Arts - General Studies
SKAGIT VALLEY COLLEGE
Oak Harbor, WAHIGH SCHOOL DIPLOMA - General Studies
OAK HARBOR HIGH SCHOOL
SERVSAFE CERTIFIED | RENEWED -
Servsafe
2017
Skills
- Network Device Monitoring
- Google AdWords
- Staff Supervision
- Hiring and Training
- Microsoft Suite Proficient
- Point of Sales Systems
- Marketing
- Sales driven
Timeline
ASSISTANT MANAGER
TORRID
02.2021 - Current
ADMINISTRATIVE ASSISTANT AND SECURITY CLERK
FORGE GROUP | NAF ATSUGI
10.2019 - 01.2021
GENERAL MANAGER
ARBY’S | NORTH BEND, MOUNT VERNON
12.2008 - 09.2019
SECURITY CLEARANCE | OBTAINED - undefined
SECRET
Associates of Arts - General Studies
SKAGIT VALLEY COLLEGE
HIGH SCHOOL DIPLOMA - General Studies
OAK HARBOR HIGH SCHOOL
SERVSAFE CERTIFIED | RENEWED -
Servsafe