Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Wiechman

Winneconne

Summary

Dynamic Outreach Specialist with a proven track record at Advocap, excelling in community engagement and relationship management. Leveraged public relations skills to enhance program reach and client satisfaction, while effectively maintaining client records. Recognized for developing successful partnerships and implementing impactful outreach strategies that increased referrals and community involvement.

Overview

19
19
years of professional experience

Work History

Outreach Specialist

Advocap
02.2017 - Current
  • Networked across Oshkosh, Omro, Winneconne and Neenah to build new connections and make initial contacts with home bound clients to provide meal deliveries and other resources.
  • Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
  • Represented organization at industry conferences by manning booths and giving polished presentations.
  • Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
  • Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
  • Increased referrals by calling on target groups, organizations and professionals.
  • Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
  • Delivered presentations to interested groups and answered wide-ranging questions about available offerings.

Bar Manager

Woodeyes
07.2007 - 12.2017
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Improved customer service rankings by resolving issues quickly and accurately.

Cosmetologist

Giltech Academy
01.2006 - 12.2007
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Education

High School Diploma -

Winneconne High School
Winneconne
06-2005

Skills

  • Community events
  • Project outreach plans
  • Crisis management
  • Community relations
  • Grant applications
  • Workshops
  • Public relations
  • Community engagement
  • Relationship management
  • Public services and programs
  • Outreach processes
  • Public resources
  • Microsoft office
  • Maintaining client records

Timeline

Outreach Specialist

Advocap
02.2017 - Current

Bar Manager

Woodeyes
07.2007 - 12.2017

Cosmetologist

Giltech Academy
01.2006 - 12.2007

High School Diploma -

Winneconne High School

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Amanda Wiechman