Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Wigal

Belleville,WV

Summary

Experienced with client relationship management, risk assessment, and policy customization. Utilizes in-depth industry knowledge to provide tailored insurance solutions. Track record of building strong client relationships and ensuring client satisfaction.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level, Insurance Adjuster, position. Ready to help team achieve company goals.


Diligent Salon Owner, with strong leadership capabilities and proven track record in managing and growing salon businesses. Successfully implemented innovative service packages and fostered loyal client base. Demonstrated expertise in staff training and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Nail Technician

Self
09.2016 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Salon Owner

Self
03.2018 - 09.2024
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
  • Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained staff records and work schedules.
  • Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
  • Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
  • Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
  • Trained and motivated employees to perform daily business functions.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Delegated workplace responsibility to appropriate staff.
  • Educated service personnel on company policy and procedure.

Insurance Agent

Erie Insurance
08.2015 - 09.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Insurance Agent

State Farm
03.2012 - 08.2015
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Utilized CRM software to manage client relationships.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Streamlined application processing, significantly reducing wait times for policy approvals and client satisfaction.
  • Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
  • Streamlined renewal process, making it easier for clients to update and maintain their policies.
  • Educated clients on insurance policies and procedures.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.

Insurance Agent - Life and Health

Bankers Life and Casualty
03.2008 - 03.2012
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
  • Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
  • Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
  • Fostered team-oriented environment that encouraged collaboration and shared success among agents.
  • Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
  • Met with customers to provide information about available products and policies.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

No Degree - Basic Courses

WVU Parkersburg
Parkersburg

Nail Technician - Vocational Degree - Nail Technician

Parkersburg Beauty College
Parkersburg
11-1994

High School Diploma -

Parkersburg South High School
Parkersburg
05-1992

Skills

  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • Sanitation procedures
  • Insurance sales expertise
  • Insurance product expertise
  • Client account management
  • Client relationship management
  • New agent training
  • Policy management
  • Underwriting principles
  • Team training and development
  • Asset protection

Accomplishments

  • Supervised team of 14 staff members.
  • Expanded the salon in 2022 which added more services and staff members.
  • Grew customer base 75% by adding services, staff members and excellent customer service.

Certification

  • Licensed Nail Technician - West Virginia Board of Cosmetology.
  • Property and Casualty License - West VIrginia Department of Insurance. Lapsed in 2022
  • Life and Health Insurance License - West Virginia Department of Insurance. Lapsed in 2022
  • Long-Term Care Professional (LTCP) – America's Health Insurance Plans (AHIP).
  • Managed Healthcare Professional(MHP)- America's Health Insurance Plans(AHIP).
  • Fixed Annuity Training

Timeline

Salon Owner

Self
03.2018 - 09.2024

Nail Technician

Self
09.2016 - Current

Insurance Agent

Erie Insurance
08.2015 - 09.2016

Insurance Agent

State Farm
03.2012 - 08.2015

Insurance Agent - Life and Health

Bankers Life and Casualty
03.2008 - 03.2012

No Degree - Basic Courses

WVU Parkersburg

Nail Technician - Vocational Degree - Nail Technician

Parkersburg Beauty College

High School Diploma -

Parkersburg South High School

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