Veterinary Assistant
Cross County Veterinary Service
Delaware, OH
10.2023 - Current
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Trained new veterinary staff on office procedures and requirements.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Provided emotional support to pet owners during difficult times.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Arranged hospital admissions for patients as required.
- Processed patient payments and scanned identification and insurance cards.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Straightened up waiting room to maintain neat and organized space.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
