Amanda Wiley
Chincoteague Island,VA
Summary
Proven leader with extensive experience in retail and hospitality management, notably at The Chincoteague Inn. Excelled in staff management and development, significantly enhancing team productivity and customer satisfaction. Expert in retail inventory management and housekeeping, demonstrating a keen ability to improve operational efficiency. Skilled in fostering employee engagement and delivering superior service.
Overview
3
3
years of professional experience
Work History
Store Manager
Ponytails
Chincoteague, VA
06.2021 - 07.2023
- Oversaw stock quantities and initiated orders to replenish shelves.
- Ensured strong customer retention by providing friendly, well-informed assistance.
- Strengthened workflow productivity by hiring, managing delegated work to staff, and setting priorities and goals.
- Provided guidance and support to associates for daily tasks.
- Updated POS system with new products and promotional offers.
- Reviewed and approved vendor invoices.
- Designed and maintained staff scheduling on a weekly basis.
- Ensured daily cleanliness of store.
Head of Housekeeping Services
The Chincoteague Inn
Chincoteague, VA
02.2020 - 07.2021
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Delegated work to staff, setting priorities and goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Recruited new employees for open positions within the Housekeeping Department.
- Monitored the performance of all personnel, conducted regular inspections and provided feedback to ensure quality standards were met.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ordered necessary supplies to maintain an adequate inventory level for cleaning activities.
Education
High School Diploma -
Old Mill Senior High
Millersville, MD08-1995
Skills
- Staff scheduling
- Store operations oversight
- Staff management
- Personnel development
- Hourly shift management
- Staff supervision
- Customer service
- Retail inventory management
- Shift checklists
- Employee engagement
- Delegating work
- Store opening and closing
- Recruitment and hiring
- Flexible schedule
- Scheduling and planning
- Staff training and development
- Laundry operations
- Housekeeping
- Window cleaning
- Chemical handling
Timeline
Store Manager
Ponytails
06.2021 - 07.2023
Head of Housekeeping Services
The Chincoteague Inn
02.2020 - 07.2021
High School Diploma -
Old Mill Senior High