Amanda Wiley
Summary
Dynamic and compassionate professional with a diverse background in Customer Service Associate, Administrative Assistant and In-Home Caregiver. Highly motivated individual with passion for delivering excellent customer service for over[4] years. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
In-Home Caregiver
Omatochi Oasis Company
03.2024 - 07.2024
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships..
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Provided mobility assistance such as walking and regular exercising.
Customer Service Associate
Walgreens
10.2017 - 03.2020
- Greeting customers help customers with questions and find products.
- Processed purchases handled transaction monitored the register and handling refunds and returns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed & monitored stocks and Inventory of certain in store items. Restocked and replace missing items.
Gas Station Cashier
Arco Ampm Gas Station
10.2013 - 01.2014
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Confirmed stock levels and expiration dates of merchandise.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
Administrative Assistant
Aids Project Of East Bay
06.2010 - 09.2010
- In- take clients, Answered multi-line phone system, routing calls, delivering messages to staff
- Managed filing system, entered data and completed other clerical tasks.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Courtesy Clerk
Safeway
03.2005 - 09.2005
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
High School Diploma -
Berkeley Adult School
Berkeley, CA06-2020
Skills
- Reliability and punctuality
- Cash handling- Accurately counting cash providing correct change and maintaining balanced cash drawer
- Customer complaint resolution
- Time management
- Attention to detail - Ensuring accuracy in information
- Self-control- Effective listening Problem solving
- Basic mathematics
Timeline
In-Home Caregiver
Omatochi Oasis Company
03.2024 - 07.2024
Customer Service Associate
Walgreens
10.2017 - 03.2020
Gas Station Cashier
Arco Ampm Gas Station
10.2013 - 01.2014
Administrative Assistant
Aids Project Of East Bay
06.2010 - 09.2010
Courtesy Clerk
Safeway
03.2005 - 09.2005
High School Diploma -
Berkeley Adult School
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