Amanda Wilga
Standish ,MI
Summary
Customer-focused professional with extensive experience in computer support and customer service. Skilled in effectively communicating with diverse individuals to resolve concerns and enhance positive experiences. Eager to leverage customer service expertise in the healthcare field to deliver quality patient care.
Overview
14
14
years of professional experience
Work History
Fan Happiness/Ticket Operations Intern
Gametime United
11.2023 - 06.2026
- Processed customer inquiries and resolved issues through Zendesk, improving customer satisfaction rates.
- Processed customer inquiries and resolved issues through Kustomer, improving customer satisfaction rates.
- Managed ticket inventory using Salesforce CRM to ensure accurate sales tracking.
- Worked alone to solve any ticket related issues and provide a resolution for the fan.
Rural Mail Carrier Associate
USPS
04.2020 - 08.2023
- Delivered mail and packages efficiently across designated rural routes.
- Managed sorting and organization of mail for optimal delivery flow.
- Ensured compliance with USPS policies and safety regulations during operations.
- Maintained accurate records of deliveries and collected signatures when required.
Waitress/Bartender Shift Manager
Hank's
04.2012 - 03.2020
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained new team members on menu knowledge and service protocols, improving team performance.
- Processed orders accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
Skills
- Customer Service Excellence
- Client Relationship Building
- Phone Etiquette
- AI Training & Process Documentation
- Adaptability
- Technical Support
Accomplishments
- Earned the opportunity to transition from the Fan Happiness team to Ticket operation. Demonstrating strong performance, adaptability and the ability to take on more complex responsibilities.
- Contributed to training AI systems by documenting workflow and customer interactions to improve automated customer support and increase efficiency.
- Delivered empathetic, personalized customer support while resolving complex issues in a fast paced, high volume environment.
- Quickly deleloped technical proficiency, progressing to using multiple customer service platforms, ticketing systems and business software.
Timeline
Fan Happiness/Ticket Operations Intern
Gametime United
11.2023 - 06.2026
Rural Mail Carrier Associate
USPS
04.2020 - 08.2023
Waitress/Bartender Shift Manager
Hank's
04.2012 - 03.2020