Amanda Wilkerson
Mikado
Summary
Resourceful and detail-oriented administrative professional with nearly 3 years of experience in patient care coordination and over 10 years in the cleaning industry. Proficient in managing office operations, patient scheduling, and billing while consistently delivering exceptional customer service. Demonstrated expertise in executing marketing initiatives, including content creation and social media management, enhancing overall brand visibility. Adept at multitasking and thriving in fast-paced environments, complemented by a strong entrepreneurial spirit and keen business acumen.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator/Marketing
Primary Prevention Physiotherapy
- Current
- Managing POC spreadsheet for 250 patients, managing a large patient database and ensuring accurate data entry and updates.
- Handle scheduling, patient communications, insurance calls, and payment processing, ensuring smooth administrative operations.
- Provide customer service, including following up on collections, handling patient inquiries, and liaising with healthcare providers.
- Spearhead the clinic's digital marketing efforts, creating engaging social media posts and crafting monthly email newsletters to drive engagement and visibility.
Owner / Deep Cleaning Specialist
Wilkerson’s Wizardly Cleaning
01.2015 - Current
- Operate a successful cleaning business specializing in deep cleaning services for homes, rentals, small businesses, and cabins.
- Offer move-out and abandoned home cleanings, providing meticulous attention to detail and high-quality service.
- Manage all aspects of business operations, including scheduling, invoicing, client relations, and maintaining high customer satisfaction.
- Established a strong client base through 10+ years of dependable service and attention to detail.
Education
High School Diploma -
Holly High School
Holly, MI05.2008
CNA Certification - undefined
Baker College
Owosso, MI10.2011
Skills
- Office & Administrative Support: Patient care coordination, scheduling, billing, collections, insurance verification, customer service
- Marketing & Social Media Management: Content creation, social media strategies, email newsletters
- Communication: Client liaison, internal communication, professional correspondence with healthcare providers
- Business Operations: Managing and operating a small business, customer relations, inventory management
- Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), Google Suite, social media platforms (Facebook, Instagram), Canva, Planable, Weebly and Mailchimp
- Problem-solving abilities
- HIPAA regulations knowledge
- Strong organizational abilities
- Service excellence
- Patient communication
- Detail-oriented approach
- Insurance eligibility verification
Timeline
Owner / Deep Cleaning Specialist
Wilkerson’s Wizardly Cleaning
01.2015 - Current
Patient Care Coordinator/Marketing
Primary Prevention Physiotherapy
- Current
CNA Certification - undefined
Baker College
High School Diploma -
Holly High School
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