Amanda Williams
Louisville,KY
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 7 years of management performance.
Overview
17
17
years of professional experience
Work History
Area Manager
Facilities Management Services
01.2017 - Current
- Lead and manage 20+ employees at 12+ Accounts including FDA regulated and medical facilities
- Responsible for managing account budgets and supplies orders.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Conducted regular performance evaluations for employees to identify areas for improvement and develop action plans for growth.
- Oversee inventory, reducing costs through accurate forecasting and strategic purchasing decisions.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Resolved conflicts promptly to promote positive environment for customers and employees.
- Built relationships with customers and community to establish long-term business growth.
- Met deadlines by proactively managing individual and team tasks and streamlining processes for daily coverage plans.
Day Porter
Facilities Management Services
01.2016 - 01.2017
- Assist with facility maintenance
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Cleaned and organized building areas as required.
Package Handler
UPS
01.2014 - 01.2015
- Demonstrate quality training by coaching and assisting new employees.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Event Set Up
Clements Catering, based out of Kentucky Derby Museum
01.2007 - 01.2014
- Assisted with office duties including scheduling, data entry, and managing calendar.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Associates Of Applied Business - Business Management
Brown Mackie College
Louisville, KY04.2008
Skills
- Managing Account Budgets
- Problem Solving
- Communication
- Time management
- Organizational skills
- Strong Work Ethic
- Safety Standards and Protocols
- Adaptable and Flexible
- New Employee Training
- Quality Assurance
- Job Tracking
- Team Leadership
- Attention to Detail
- Customer Service-Focused
- Facilities Inspection
Timeline
Area Manager
Facilities Management Services
01.2017 - Current
Day Porter
Facilities Management Services
01.2016 - 01.2017
Package Handler
UPS
01.2014 - 01.2015
Event Set Up
Clements Catering, based out of Kentucky Derby Museum
01.2007 - 01.2014
Associates Of Applied Business - Business Management
Brown Mackie College