Amanda Williams
Client Service Specialist
Saint Charles,MO
Summary
Successful Member Service Management/Client Analyst business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Prior to joining Cigna / Express-Scripts, I have experience working in collections with May Company and DePaul hospital as a Patient Transporter.
Overview
19
19
years of professional experience
Work History
Glazier Assistant
St. Louis Glass Company LLC
08.2022 - Current
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.
Member Service Management
Cigna
11.2011 - 08.2022
- Developed complete business plans and operational strategies for new and existing business.
- Devised strategies to improve organization efficiency and optimize group management.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Client Account Support Analyst
Express Scripts
10.2004 - 11.2011
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, assist in claims processing, plan design questions and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Handle complex requests while working with clients to ensure all issues are resolved expeditiously.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Education
High School Diploma -
Francis Howell North High School
Saint Charles, MO06.1999
Skills
- Service Delivery
- Customer Satisfaction
- Team Support
- Employee Recognition
- Customer Accounts Management
- Credit Adjustments
- Repayment Plan Structuring
- Debt Management
- Billing Procedures
- Goal Orientation
- Credit Control
- Debt Negotiation
Timeline
Glazier Assistant
St. Louis Glass Company LLC
08.2022 - Current
Member Service Management
Cigna
11.2011 - 08.2022
Client Account Support Analyst
Express Scripts
10.2004 - 11.2011
High School Diploma -
Francis Howell North High School
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