Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Orellana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Billing & Payroll Coordinator

Home Instead
07.2021 - Current
  • Answer high call volumes from caregivers to discuss payroll issues
  • Assist in preparing bi-weekly payroll by maintaining accurate records of caregiver reimbursements, bonuses, mileage, and PTO
  • First point of contact for caregiver paystubs, pay rate and number of hours worked discrepancies
  • Follow up on caregiver adjustment approval with Care Coordinators
  • Answer caregiver calls and emails and resolve concerns within the same business day if possible
  • Answer high call volumes from clients to discuss billing issues
  • Process bi-weekly billing for private pay and contract clients.
  • Manage clients' long-term care logs and reimbursement paperwork.
  • Research and resolve customer disputes, ensuring any adjustments needed to billing and employee pay are completed; research and verify that all adjustments are valid before making any changes to client account or employee pay
  • Respond to client inquiries within the same business day
  • Update client information as necessary and ensure accuracy of billing information when notified of a problem
  • Provide exceptional customer service to clients and their families

Care Professional

Home Instead
02.2020 - 07.2021
  • Offering companionship to patients
  • Taking clients to their medical appointments, the grocery store and other important places
  • Managing medication
  • Preparing meals when needed
  • Keeping the house clean and doing laundry when needed
  • Providing bathing and dressing assistance
  • Keeping proper care records
  • Encouraging socialization and participation in community activities
  • Communicating with medical professionals about the patient care plan
  • Maintaining a safe and comfortable home environment

Animal Caretaker

Penny's Place
08.2016 - 05.2019
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Customer Service Associate Cashier

OfficeMax
09.2012 - 02.2013
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Streamlined check-out process for improved customer experience and reduced wait times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Increased revenue by cross-selling and upselling products and services.

Telemarketer

Telegram & Gazette
03.2002 - 10.2003
  • Increased client base by consistently meeting and exceeding monthly sales quotas.
  • Utilized persuasive communication skills to convey product benefits and close sales deals.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Recorded and updated customer information in online systems.
  • Opened new accounts and documented personal, demographic, and payment information in system.

Education

Continuing Education - Studied Effective Human Relations, Math, Basic Acc

Quinsigamond Community College
Worcester, MA
05.2018

Certificate - Medical Billing & Coding

Assabet After Dark
Marlborough, MA
06.2014

GED -

Northlands Job Corps
Vergennes, VT
02.1999

Skills

  • Accounts Receivable
  • Record-keeping
  • Support Services
  • Multitasking and Organization
  • Billing
  • Payroll Administration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Billing & Payroll Coordinator

Home Instead
07.2021 - Current

Care Professional

Home Instead
02.2020 - 07.2021

Animal Caretaker

Penny's Place
08.2016 - 05.2019

Customer Service Associate Cashier

OfficeMax
09.2012 - 02.2013

Telemarketer

Telegram & Gazette
03.2002 - 10.2003

Continuing Education - Studied Effective Human Relations, Math, Basic Acc

Quinsigamond Community College

Certificate - Medical Billing & Coding

Assabet After Dark

GED -

Northlands Job Corps

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Brenda Orellana