Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Williams

Springfield,OR

Summary

I am an experienced case manger. I have experience handling high caseloads without sacrificing individual needs and goals.

I well work with individuals as barriers are addressed.

I have experience working in high-pressure environments frequently on time lines. I have a strong understanding of available resources and what course of action to take to benefit individuals needs .

Overview

12
12
years of professional experience

Work History

Case Manager

Laurel Hill Center
Springfield, OR
11.2018 - 03.2024
  • Built and developed a positive relationship with each participant
  • Reviewed and renewed annual documentation
  • Scheduled assessments
  • Reviewed treatment plan goals. Identified barriers that may impact progress towards those goals.
  • Supported participates in accessing heath care resources; established PCP relationships. Working with CCO's clarifying resources
  • Conducted home visits to assess the safety of living environments for clients.
  • Completed and submitted referrals to agencies as needed
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Schedule appointments with clients to review progress with goals as documented on treatment plans
  • Support accessing resources and the application process of those resources, including Social Security, Senior, Disability Services, transportation and others as needed
  • Skills training. Reviewing coping skills. Identifying goals and barriers
  • Provided crisis intervention support for clients in emergency situations.

Skills Trainer

Kairos Treatment
Eugene, OR
11.2015 - 03.2024
  • Scheduled and managed group activities with young adults
  • Identified needs based on observed behaviors of residents
  • Established positive relationships with residents and community partners
  • Provided modeling and lived experience examples to assist youth with problem solving skills related to independent living skills, such as employment, housing as well as medica services
  • Used de-escalation skills in crisis situations
  • documented daily clinical information.

Personal Agent

ISN
Salem , OR
02.2012 - 06.2015
  • Identified individual support needs and personal goals
  • Created individualized support plans (ISP) in collaborating with the person as well as their identified supports,
  • Assisted in finding providers and facilitating provider interviews
  • Collaborating both with providers and agencies to ensure individual support needs are being appropriately met according to assessment hours assigned
  • Monitoring the quality of services provided to individuals to make sure their support needs are being met
  • Updated and reviewed support plans (ISP) as needed
  • Connecting and referring individuals to community resources
  • Coordinating crisis services and safety planning
  • Tracked and documented interactions

Education

Bachelor of Science - Social Sciences

Portland State University
Portland, OR
06-1988

Bachelor of Arts - Family Studies

Portland State University
Portland, OR
06-1988

Skills

  • Documentation And Reporting
  • Annual Case Reviews
  • Documentation Proficiency
  • Schedule Management

References

References available upon request.

Timeline

Case Manager

Laurel Hill Center
11.2018 - 03.2024

Skills Trainer

Kairos Treatment
11.2015 - 03.2024

Personal Agent

ISN
02.2012 - 06.2015

Bachelor of Science - Social Sciences

Portland State University

Bachelor of Arts - Family Studies

Portland State University

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Amanda Williams