Amanda Williams
New York,NY
Summary
I leveraged my strong multitasking and customer service skills at Applebee's Bar And Grill to enhance guest satisfaction and streamline operations. My knowledge of spirits intends to help and engage customers. Open and committed to building customer base by providing positive service experiences I am a strong leader and problem-solver.
Overview
9
9
years of professional experience
Work History
Bartander
Applebee's Bar And Grill
07.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender Supervisor
Coogan's Irish Pub
02.2018 - 12.2019
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Controlled food costs and managed inventory.
Personal Assistant
I&Y Senior Care
06.2018 - 11.2019
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Attended meetings, took notes and tracked action items.
Sales Associate
Macy's
09.2015 - 03.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Cleanliness and hygiene
- Responsible Alcohol Service
- Payment Processing
- Menu Memorization
- Alcohol awareness
- Food Service
- Inventory
- Food Running
Timeline
Bartander
Applebee's Bar And Grill
07.2019 - Current
Personal Assistant
I&Y Senior Care
06.2018 - 11.2019
Bartender Supervisor
Coogan's Irish Pub
02.2018 - 12.2019
Sales Associate
Macy's
09.2015 - 03.2016
GED -
Bronx Community College of The City University of New York