Amanda Williams
Kentwood,MI
Summary
Dynamic Assistant Store Manager at C3 Industries with a proven track record in enhancing customer experience and driving sales through effective team leadership and strategic merchandising. Skilled in problem-solving and inventory control, I fostered a positive work culture, resulting in improved customer satisfaction and increased repeat business.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
C3 Industries
Grand Rapids, MI 44th St
09.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Restaurant Manager
Denny"s
44th St, Wyoming ,MI
08.2006 - 09.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Kelloggsville High School
Wyoming, MISkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Store organization
- Customer relations
- Retail operations
- Inventory control
- Effective leader
- Delegating work
- Employee motivation
- Teamwork and collaboration
Languages
English
Timeline
Assistant Store Manager
C3 Industries
09.2022 - Current
Restaurant Manager
Denny"s
08.2006 - 09.2015
High School Diploma -
Kelloggsville High School