Amanda Williams
Bridgeton,NJ
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and problem solving.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Print signs and designs
Bridgeton, NJ
04.2025 - Current
- Providing exceptional customer service
- Quick and precise filing of paperwork and documents
- Guiding customers through product selection, enhancing overall shopping experience
- Collaborated with team members to streamline order processing and fulfillment
- Maintain comprehensive knowledge of keyboard proficiency and accuracy
- Building customer relationships to help improve loyalty and comminations
- Ensured accuracy in spelling across all written communications.
- Exhibited speed and accuracy in typing duties.
Environmental store associate
Michael's Craft Store
Vineland, NJ
08.2022 - 04.2025
- Quick and efficient fulfilling of bopis, ship-from-store orders, packing and siso process.
- Leading small craft workshops, assisting in planogram resets, placing orders.
- Experienced working point of sale systems.
- Providing customers with knowledgeable information about a wide variety of many different products giving the customer the best service possible.
Customer service associate
CVS pharmacy
Vineland
03.2021 - 01.2022
- Providing excellent customer service. Receiving deliveries scanning vendors in, restocking shelves.
- Placing orders.
- Greeting customers, checking patients in for coronavirus vaccines resolving questions and providing answers related to the vaccine.
- Providing solutions and resolutions that best serves the customer. Excellent multitasking abilities experienced working point of sale systems.
Customer service associate
CVS Pharmacy
Hatboro, PA
09.2016 - 03.2020
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money.
- Scanning in and displaying merchandise.
- Greet customers and discuss the type, quality and quantity of merchandise sought for sale
- Compute charges for merchandise or services and receive payments. Answer telephones to provide information.
- Maintain merchandise, proper rotation of stock.
- Keeping management apprised of customer concerns, policies, procedures and direction.
- Participating in activities designed to improve customer satisfaction. Tolerance for repetitive work in a fast-paced environment.
- Contribution ideas on ways to resolve customers problems and improve relationships. Promoting wellness programs and savings programs.
- Effectively communicating with vendors to have esthetically pleasing displays. Able to prioritize and perform multiple tasks in a timely manner.
Customer service, food service representative
Wawa
Richboro, Pa
05.2010 - 01.2012
- Receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Resolve complaints regarding food quality, service, or accommodations. Fulfill customer orders and requests
- Clean and sanitize food preparation and storage areas
- Process cash and credit transactions
Customer service manager
Lick your chops
Richboro, Pa
02.2010 - 07.2010
- Establish and maintain effective working relationships with clients Opening and closing duties
- Placing of stock and special orders
- Receiving orders and storing merchandise
Season sales representative
Macy's
Willow Grove, PA
10.2009 - 02.2010
- Providing exceptional customer service
- Quick and precise filing of paperwork and documents
- Guiding customers through product selection, enhancing overall shopping experience
- Collaborated with team members to streamline order processing and fulfillment
- Maintain comprehensive knowledge of keyboard proficiency and accuracy
- Building customer relationships to help improve loyalty and comminations
- Ensured accuracy in spelling across all written communications.
- Exhibited speed and accuracy in typing duties.
Education
High School Diploma -
Delaware Valley High School
Philadelphia, PA06.2009
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- Multitasking and organization
- Email communication
- Phone etiquette
- Computer skills
Timeline
Customer Care Representative
Print signs and designs
04.2025 - Current
Environmental store associate
Michael's Craft Store
08.2022 - 04.2025
Customer service associate
CVS pharmacy
03.2021 - 01.2022
Customer service associate
CVS Pharmacy
09.2016 - 03.2020
Customer service, food service representative
Wawa
05.2010 - 01.2012
Customer service manager
Lick your chops
02.2010 - 07.2010
Season sales representative
Macy's
10.2009 - 02.2010
High School Diploma -
Delaware Valley High School