Amanda Williams
Pascagoula,MS
Summary
Results-driven account management professional with strong background in client relations, strategic planning, and project oversight. Adept at leading teams to deliver high-quality outcomes while adapting to changing needs. Skilled in communication, conflict resolution, and leveraging data-driven insights to optimize performance. Known for reliability and fostering collaborative environments to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
ACCOUNT SUPERVISOR/ESCALATION TEAM
ALORICA
09.2023 - Current
- Managed escalations for member accounts. Advised members of pharmacy processing information regarding their insurance coverage, copay information, and account summaries. Submitting prescription documentation to the pharmacy team as well as researching important information to build confidence in members. Also guided members on use of member portal on company website and resolving difficult claim issues, which resulted in 100% satisfaction rate for member surveys.
PRIVATE CAREGIVER
NELSON PRIVATE SITTING SERVICE
01.2020 - 09.2023
- Assisted clients with daily living activities, ensuring safety and comfort in home environments.
- Provided compassionate support to clients, enhancing quality of life through personalized care plans.
- Monitored and recorded vital signs, maintaining accurate health documentation for caregiver review.
- Developed strong relationships with clients and families, fostering trust and open communication.
- Implemented strategies for improving client mobility and independence during daily routines.
- Coordinated medical appointments and transportation for clients, streamlining healthcare access.
MOBILITY AND SALES CSR
AT&T
05.2019 - 10.2019
- Managed customer accounts by accepting billing payments, selling products, up-selling current products, and resolving technical issues that resulted in becoming a top seller on my team as well as gaining respect as a lead member of the team.
- Managed billing disputes, ensuring timely resolution and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined workflow by implementing changes that increased response efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
SALES CONSULTANT
COAST CHEVROLET
01.2018 - 04.2018
- Provided excellent customer service and proper knowledge regarding customer accounts which resulted in making my first sale within my first week without training.
- Cultivated strong relationships with clients through personalized service and follow-up communications.
- Coordinated promotional events to increase brand awareness and drive traffic to the dealership.
LEAD SERVER/TRAINER
IHOP RESTAURANT
07.2013 - 04.2018
- Provided excellent customer service as well as lead coworkers and assisting them with their needs. My excellent use of time management and critical thinking skills allowed for regular guests and continued business services. I also assisted the management team with training new hires to ensure proper knowledge was given and expectations were set.
- Mentored team members in customer service techniques, fostering a positive dining experience for guests.
- Collaborated with management to refine training materials based on feedback and operational needs.
- Evaluated server performance through observations and provided constructive feedback for improvement.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Facilitated seamless transitions during shift changes by effectively communicating pertinent information to incoming staff members.
CASINO HOSTESS
GOLDEN NUGGET CASINO
02.2016 - 01.2017
- Exemplified outstanding customer relations regarding member rewards at the casino restaurants to ensure quality service and meal displays. Helped to maintain Also aided in billing transactions and cash handling.
- Greeted and seated guests, ensuring an inviting atmosphere and prompt service.
- Managed waitlists effectively, enhancing guest flow and minimizing wait times during peak hours.
- Trained new host staff on operational procedures and customer service standards, fostering team cohesion.
- Handled guest inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Monitored dining room activities to uphold cleanliness and organization throughout shifts.
- Assisted in special event planning, contributing ideas to enhance overall guest experience and engagement.
SHIPMENT PROCESSOR
VICTORIA’S SECRET
10.2015 - 01.2016
- Processing merchandise in a timely manner that exudes proper company placement and creative design. I also aided colleagues with their customer needs during peak times of sales events and holidays.
- Processed incoming shipments accurately and efficiently to maintain inventory integrity.
- Coordinated logistics for timely distribution of products to retail locations.
- Streamlined packing processes, reducing time spent per shipment without sacrificing quality.
- Conducted regular audits of inventory to ensure compliance with company standards.
- Managed workload efficiently, consistently meeting or exceeding daily shipping quotas while maintaining accuracy and speed.
STUDENT WORKER
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
01.2013 - 05.2015
- Assisted my supervisor with basic office duties such as cleaning computer test stations, filing documents, designing and printing labels, organizing files and important documents, stocking, and maintaining up to date materials for office use.
- Assisted faculty with administrative tasks, enhancing workflow efficiency across departments.
- Coordinated student scheduling, ensuring optimal utilization of resources and facilities.
- Conducted data entry and maintenance for student records, ensuring accuracy and compliance with regulations.
- Took and followed detailed directions from others.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Education
High School Diploma -
MOSS POINT HIGH SCHOOL
Moss Point, MS05.2012
Associate of Arts -
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
Gautier, MS05.2015
Bachelor of Science - Administrative Science with a minor in Communication
UNIVERSITY OF SOUTH ALABAMA
Mobile, AL12.2025
Skills
- Conflict resolution
- New Hire Training
- Patient Advocacy
- Strategic Thinking
- Team Leading
- Office Assistance
- Customer relations
- Goals and performance
- Strategic planning
- Project management
Accomplishments
I am goal driven and detail oriented. These skills have allowed me to achieve honors as a Mississippi Scholar and Honor Society graduate.
Timeline
ACCOUNT SUPERVISOR/ESCALATION TEAM
ALORICA
09.2023 - Current
PRIVATE CAREGIVER
NELSON PRIVATE SITTING SERVICE
01.2020 - 09.2023
MOBILITY AND SALES CSR
AT&T
05.2019 - 10.2019
SALES CONSULTANT
COAST CHEVROLET
01.2018 - 04.2018
CASINO HOSTESS
GOLDEN NUGGET CASINO
02.2016 - 01.2017
SHIPMENT PROCESSOR
VICTORIA’S SECRET
10.2015 - 01.2016
LEAD SERVER/TRAINER
IHOP RESTAURANT
07.2013 - 04.2018
STUDENT WORKER
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
01.2013 - 05.2015
High School Diploma -
MOSS POINT HIGH SCHOOL
Associate of Arts -
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
Bachelor of Science - Administrative Science with a minor in Communication
UNIVERSITY OF SOUTH ALABAMA
Profiles
LINKEDIN linkedin.com/in/amanda-williams-a06072256