Amanda Williams
Quality Assurance Chemist
Oklahoma City,OK
Summary
Dynamic professional with extensive experience in environmental quality and customer service. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in process improvement and analytical methods, fostering team collaboration and ensuring compliance with safety standards. Committed to delivering results and maintaining high-quality operations.
Overview
15
15
years of professional experience
Work History
Task Associate
Ulta
10.2024 - Current
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Quality Assurance Chemist III
Environmental Standards INC.
06.2023 - Current
- Perform on-site laboratory audit assessments to ensure the laboratory’s operations are in accordance with regulatory standards and accreditation regulations.
- Perform analytical data validation to determine analytical data quality and usability of results provided by client laboratories. Data reviewed includes results for US EPA Contract Laboratory Program (CLP) protocols and SW-846 methods.
- Evaluates laboratory data deliverables to determine compliance with method, regulatory, and client-specific Quality Assurance Project Plan (QAPP) requirements.
- Maintain up-to-date knowledge of industry standards and regulations.
Environmental Programs Manager
Oklahoma Department of Environmental Quality
08.2021 - 05.2023
- Managed laboratory operations, ensuring compliance with safety and quality standards.
- Supervised and trained staff on laboratory protocols and best practices.
- Implemented process improvements to enhance operational efficiency and accuracy.
- Developed standard operating procedures (SOP) for laboratory testing and equipment use.
- Coordinated maintenance of lab equipment, minimizing downtime and ensuring reliability.
- Set and oversaw quality assurance guidelines for laboratory work.
- Kept laboratory in compliance with applicable guidelines and laws.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Interviewed, hired and trained personal to perform experiments and analyze results.
- Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
- Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
- Developed training programs for staff, improving knowledge retention and job performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Environmental Chemical Lab Scientist
Oklahoma Department of Environmental Quality
08.2013 - 07.2021
- Conducted water quality analyses using advanced laboratory instrumentation and techniques.
- Developed and validated analytical methods to ensure compliance with environmental regulations.
- Led troubleshooting efforts for laboratory equipment, enhancing operational efficiency and reliability.
- Mentored junior scientists in laboratory protocols and best practices to improve team performance.
- Collaborated on interdepartmental projects to streamline data reporting processes and enhance communication.
- Oversaw quality control measures, ensuring accuracy of test results and adherence to standards.
- Implemented process improvements that reduced turnaround time for sample analysis significantly.
- Trained staff on new technologies and methodologies, fostering a culture of continuous learning and development.
- Maintained accurate documentation of experiments and results, ensuring data integrity and facilitating easy access for future reference or audits.
- Performed complex experiments using advanced instruments such as chromatography systems for accurate results.
- Documented test results using computerized and manual transcription methods.
- Maintained a safe working environment, adhering to strict guidelines for handling hazardous materials.
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
- Developed new testing methods for increased accuracy and faster results in diagnostic procedures.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Conducted routine maintenance on lab equipment, ensuring optimal performance and minimizing downtime due to malfunctions.
- Evaluated new laboratory technologies, making recommendations for investments that improved overall productivity and capabilities.
- Troubleshot issues related to instrumentation calibration or sample preparation quickly identifying root causes mitigating impact on project timelines.
- Monitored inventory levels proactively addressing shortages before they disrupted workflow.
- Actively participated in safety committees implementing initiatives that reduced workplace accidents.
- Familiar with Labware LIMs system in such ways as data entry, review, and project closure.
- Cross trained into microbiology section to fit analytical needs.
Teller
JPMorgan Chase
05.2010 - 07.2013
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service and fostering long-term relationships.
- Managed daily balancing of cash drawer, identifying discrepancies and implementing corrective measures promptly.
- Trained and mentored new tellers on operational procedures and compliance regulations to enhance team performance.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Science - Chemistry, ACS
University of Central Oklahoma
Edmond, OK05-2013
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Process improvement
- Policy implementation
- Performance evaluations
- Result interpretation
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
Timeline
Task Associate
Ulta
10.2024 - Current
Quality Assurance Chemist III
Environmental Standards INC.
06.2023 - Current
Environmental Programs Manager
Oklahoma Department of Environmental Quality
08.2021 - 05.2023
Environmental Chemical Lab Scientist
Oklahoma Department of Environmental Quality
08.2013 - 07.2021
Teller
JPMorgan Chase
05.2010 - 07.2013
Bachelor of Science - Chemistry, ACS
University of Central Oklahoma