Amanda Williams
Walmart
Mineola,TX
20
years of professional experience
Financial Products Senior Specialist Disputes resolving complex billing questions, payment discrepancies, and customer disputes in a regulated financial services environment. Delivers 95% customer satisfaction while leading investigations that saved over $50,000 annually and supported compliance-focused case handling. Contributes to training and compliance initiatives that improved team performance by 20%.
Work History
Online Pickup and Delivery Associate
1 Year 8 Months- Process 20-25 customer orders per shift for pickup and delivery with accurate handoff and payment confirmation.
- Coordinate pickup and delivery requests while confirming item availability and order readiness.
- Verify order accuracy before release to reduce substitutions, missing items, and customer complaints.
- Verified order details carefully to reduce errors and improve customer satisfaction during busy periods.
- Used problem-solving skills to handle substitutions, product shortages, and pickup delays professionally.
- Supported team workflow by prioritizing orders based on customer pickup times and store demand.
- Handled high-volume pickup activity while staying organized and responsive to changing priorities.
Financial Products Senior Specialist Disputes
1 Year- Resolve complex customer disputes and billing issues, delivering 95% satisfaction rating.
- Lead investigations into payment discrepancies, saving the company over $50,000 annually.
- Contribute to training and compliance initiatives, enhancing team performance by 20%.
- Manage high-volume casework while maintaining strict adherence to financial regulations and internal standards.
- Document dispute findings and supporting evidence to strengthen resolution accuracy and audit readiness.
- Coordinate with cross-functional partners to clarify billing questions and move escalated issues toward resolution.
- Apply payment-processing knowledge to spot discrepancies quickly and support accurate dispute handling.
Financial Products Fraud Senior Specialist
1 Year 2 Months- Reduced fraud incidents by 30% by identifying and stopping suspicious credit card transactions.
- Educated customers on fraud prevention steps, improving awareness and reducing repeat exposure to common scams.
- Verified customer identities against compliance standards before processing sensitive financial product activity.
- Documented fraud findings clearly to support case decisions and strengthen downstream dispute resolution.
Sales Specialist
4 Years 7 Months- Exceeded sales targets by up to 15% through effective relationship building.
- Resolved customer issues promptly to strengthen satisfaction and encourage repeat business.
- Trained and mentored new hires to support team consistency and service quality.
- Maintained accurate records of customer interactions and transactions using strong Attention to detail & accuracy.
Cashier
1 Year 7 Months- Provided courteous customer service while answering product and policy questions at the point of sale.
- Supported loyalty program enrollment by explaining benefits clearly and encouraging customer participation.
- Applied security protocols during high-value sales and monitored transactions for accuracy and risk.
Store Receiving Specialist
2 Years 10 Months- Conducted cycle counts and resolved discrepancies, improving inventory accuracy by 15%.
- Managed inventory control across receiving operations and maintained accurate records.
- Coordinated efficient receiving and stocking workflows to support daily store operations.
- Recorded shipment data for reporting, accounting, and recordkeeping purposes.
Education
Bachelor of Business Administration - Business Administration
Skills
Customer service & dispute resolution
Chargeback management
Billing investigation
Refund processing
Case management
Fraud prevention & risk management
Financial services & payment processing
Attention to detail & accuracy
Transaction monitoring
Suspicious activity review
Identity verification
Fraud pattern analysis
Regulatory compliance
Dispute documentation
Payment reconciliation
High-volume case handling
Customer de-escalation
Payment confirmation
Merchant dispute resolution
Fraud alert review
Anti-money laundering monitoring
Escalation management
Timeline
Online Pickup and Delivery Associate
Walmart
02.2025 - CurrentRead More
Financial Products Senior Specialist Disputes
Target
10.2023 - 10.2024Read More
Financial Products Fraud Senior Specialist
Target
08.2022 - 10.2023Read More
Sales Specialist
Lowe’s
07.2017 - 02.2022Read More
Cashier
Office Depot Inc
08.2009 - 03.2011Read More
Store Receiving Specialist
Toys"R"Us
09.2006 - 07.2009Read More
Colorado Technical University
Bachelor of Business Administration from Business Administration
Read More