Amanda Williamson
San Antonio,Tx
Summary
Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
HEB Grocery Store
11.2018 - 07.2025
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Streamlined office procedures, enhancing workflow and reducing operational delays.
- Developed and maintained filing systems, improving document retrieval processes.
- Facilitated communication between departments, fostering collaboration on projects.
- Prepared reports and presentations utilizing advanced software tools for data analysis.
- Trained new administrative staff on company policies and operational procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Payroll for 467 employees.
Shift Manager
AMC Rivercenter 11
01.2014 - 01.2019
Supervisor
Goodwill Industries
01.2013 - 01.2014
- Oversaw daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored staff on effective merchandise processing and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Conducted performance evaluations, providing constructive feedback to promote staff development.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels in service delivery.
Shift Manager
Fran's Hamburgers
03.2010 - 04.2013
- Supervised daily operations, ensuring adherence to safety and service standards.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Implemented process improvements, increasing operational efficiency and workflow effectiveness.
- Coordinated shift schedules, optimizing staffing levels for peak service times.
Education
Automotive Technician - Automotive
Capital City Trade and Tech
Austin, TX01.2011
Medical Transcription Billing and Coding - undefined
Blinn College
Bryan, TX01.2008
Skills
- Customer-oriented
- Organized multi-tasker
- Friendly and helpful
- Fast and efficient service worker
- Dedicated team player
- Excellent customer service skills
- Hourly shift management
- Bank deposit procedures
- Detail-oriented
- Staff training and development
- Opening and closing procedures
- POS systems
- Goal-oriented
- Quality assurance
- Unsurpassed work ethic
- Dependable
- Project planning and development
- Cost reduction strategies
Timeline
Administrative Assistant
HEB Grocery Store
11.2018 - 07.2025
Shift Manager
AMC Rivercenter 11
01.2014 - 01.2019
Supervisor
Goodwill Industries
01.2013 - 01.2014
Shift Manager
Fran's Hamburgers
03.2010 - 04.2013
Medical Transcription Billing and Coding - undefined
Blinn College
Automotive Technician - Automotive
Capital City Trade and Tech
Similar Profiles
Sam FarrellSam Farrell
Market Deli Associate at HEB Grocery StoreMarket Deli Associate at HEB Grocery Store
Luis Enrique CondeLuis Enrique Conde
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store
Jacob TrevinoJacob Trevino
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store
Lauren DabneyLauren Dabney
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store
Michelle SolisMichelle Solis
Teacher at IDEA Public SchoolsTeacher at IDEA Public Schools