Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager

Amanda Willkerson

San Francisaco,CA

Summary

Talented Building attendant/ Night manager specializing in customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Skilled Night Manager experienced in overseeing large teams. Versed in handling all areas of building management. I am seeking a new challenge as Assistant Property Manager.

Overview

8
8
years of professional experience

Work History

Desk Clerk

Chinatown Community Development Corporation
San Francisco, CA
02.2024 - Current
  • Greeted guests upon arrival in a friendly and professional manner.
  • Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
  • Maintained cleanliness of lobby area ensuring it was free from clutter.
  • Updated guest profiles with contact information and preferences.
  • Welcomed large volume of guests and improved overall customer service.
  • Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
  • Performed administrative duties such as filing paperwork, data entry, creating reports .
  • Provided excellent customer service by addressing inquiries promptly and efficiently.
  • Opened, sorted, and routed incoming mail and answered correspondence.
  • Answered telephones, directed calls, and took messages.
  • Copied, sorted and filed records of office activities and business transactions.

Building Attendant/Night Manager

Tenderloin Neighborhood Development Corporation
San Francisco, CA
01.2019 - 12.2022
  • Assisted tenants with inquiries, complaints any and all concerns
  • Handled All Lockouts, key request
  • approved overnight guest, gave approval for tenants specific requests
  • covered desk clerks break and lunches
  • Posted flyers and tenant paperwork to tenant doors
  • Collected Tenant complaints, requested paperwork for property management,
  • Responded to emergency situations and non emergency situations
  • Monitored access visitors entering the building.
  • Organized storage areas for materials used in day-to-day operations.
  • Maintained cleanliness of the premises by sweeping, mopping, vacuuming and dusting.
  • Prepared weekly reports on building activities for management review.
  • Fax, Made extra copies for front desk
  • Reported any suspicious activity or security threats immediately
  • Conducted daily building inspections to ensure safety and security of occupants.
  • Communicated with management via email or phone message to report issues needing attention.
  • Monitored security cameras to ensure the safety of customers and employees.
  • Assisted with interviewing candidates for open positions within the organization.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry (work orders, incident reports)
  • Organized files, developed spreadsheets, faxed reports and scanned documents, Tenant files and folders
  • Conducted office inventory checks and requested restock of supplies

Administative Assistant

Tenderloin Neighborhood Development Corporation
San Francisco, CA
01.2018 - 12.2019
  • Assisted Pest control company on Pest control days
  • Assisted with Re-Certification getting tenant signatures and Proof of incomes
  • Reviewed camera footage for incident reports given to office
  • Tenant files and Lease signatures
  • Minutes and agendas at weekly meeting with social workers.
  • Print out of tenant rent receipts and rent print outs
  • Interviewed candidates for desk clerk position at building
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Composed correspondence, reports and meeting notes.
  • Scheduled maintenance calls.
  • Updated tenant records and maintained accurate files for all tenants.
  • Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
  • Handled resident complaints and expedited maintenance requests.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Updated tenant and unit information to keep current in housing database.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.

Desk Clerk

Tenderloin Neighborhood Development Corporation
San Francisco, CA
08.2016 - 01.2019
  • Greeted guests upon arrival in a friendly and professional manner.
  • Maintained cleanliness of lobby area ensuring it was free from clutter.
  • Verified identity of guests prior to issuing keys or access cards.
  • Welcomed large volume of guests and improved overall customer service.
  • Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
  • Performed administrative duties such as filing paperwork, data entry, creating reports .
  • Provided excellent customer service by addressing inquiries promptly and efficiently.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Ensured that all safety protocols were followed at the front desk area.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Trained new staff members on desk clerk procedures.
  • Inputted reservation requests into booking system accurately.
  • Monitored security cameras to identify suspicious activity near the premises.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Participated in meetings with management team regarding changes in policies or operations.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.

Education

High School Diploma -

College Park High School
Pleasant Hill, CA
06-2004

Skills

  • Yardi
  • One-Site
  • Teams
  • Fax, Copy Scan
  • Microsoft Word, Excel, Spreadsheet, Powerpoint
  • Minutes, Agendas Bussines letters/Flyers/Announments
  • De-escalation
  • Conflict Resolution
  • Decision-Making
  • Adaptability and Flexibility
  • Time Management Abilities
  • Organizational Skills
  • Task Delegation
  • Compliance Understanding
  • Tenant Relations
  • Reporting and Documentation
  • Lease Renewals
  • Multi-Family Property Management
  • Power Equipment Operation
  • Facility Monitoring
  • Quality Control
  • Safety Standards and Protocols
  • Conscientious and Detail-Oriented
  • Work Orders
  • OSHA Compliance

Accomplishments

  • Awarded Employee Of The Quarter In Outstanding Customer Service

Timeline

Desk Clerk

Chinatown Community Development Corporation
02.2024 - Current

Building Attendant/Night Manager

Tenderloin Neighborhood Development Corporation
01.2019 - 12.2022

Administative Assistant

Tenderloin Neighborhood Development Corporation
01.2018 - 12.2019

Desk Clerk

Tenderloin Neighborhood Development Corporation
08.2016 - 01.2019

High School Diploma -

College Park High School

Similar Profiles

CREATE PROFILE
Amanda Willkerson