Amanda Wills
Manager
Opelousas,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Manager with over 5 years of experience in Management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Taco Bell
Port Barre, Louisiana
02.2022 - Current
- Identified cost improvement changes and cost savings plans to increase company savings.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Modified inventory control programs to maintain and enhance annual business plan.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Managed overstocking, restocking and inventory control procedures during any shift.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained store equipment, printers and fax machines.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and maintain restaurant.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
Fire Watch
Performance Contractors
Westlake, LA
05.2017 - 03.2018
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
- Directed activities of crews working to contain and extinguish forest fires and coordinated critical support.
- Relayed messages about emergencies, accidents and fire hazard conditions.
- Prevented public from entering hazardous areas to maximize safety and security.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Crew Member
Taco Bell
Opelousas, LA
02.2015 - 09.2017
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
General Manager
Little Caesars
Opelousas, LA
02.2013 - 01.2015
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed budget implementations, employee evaluations and contract details.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Assistant Store Manager
Corn Dog 7
Lafayette, LA
03.2013 - 12.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Skills
Quality assurance
Employee Development
New employee training
Operational Oversight
Service management
Staff Management
Timeline
Manager on Duty
Taco Bell
02.2022 - Current
Fire Watch
Performance Contractors
05.2017 - 03.2018
Crew Member
Taco Bell
02.2015 - 09.2017
Assistant Store Manager
Corn Dog 7
03.2013 - 12.2014
General Manager
Little Caesars
02.2013 - 01.2015