Summary
Overview
Work History
Skills
Timeline
Manager

Amanda Wills

Manager
Opelousas,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Manager with over 5 years of experience in Management. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Manager on Duty

Taco Bell
Port Barre, Louisiana
02.2022 - Current
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Implemented and developed operational standards, policies and procedures.
  • Provided strong leadership to enhance team productivity and morale.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed overstocking, restocking and inventory control procedures during any shift.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained store equipment, printers and fax machines.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and maintain restaurant.
  • Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.

Fire Watch

Performance Contractors
Westlake, LA
05.2017 - 03.2018
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
  • Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
  • Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
  • Directed activities of crews working to contain and extinguish forest fires and coordinated critical support.
  • Relayed messages about emergencies, accidents and fire hazard conditions.
  • Prevented public from entering hazardous areas to maximize safety and security.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Crew Member

Taco Bell
Opelousas, LA
02.2015 - 09.2017
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.

General Manager

Little Caesars
Opelousas, LA
02.2013 - 01.2015
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Managed budget implementations, employee evaluations and contract details.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Assistant Store Manager

Corn Dog 7
Lafayette, LA
03.2013 - 12.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Skills

Quality assurance

undefined

Timeline

Manager on Duty

Taco Bell
02.2022 - Current

Fire Watch

Performance Contractors
05.2017 - 03.2018

Crew Member

Taco Bell
02.2015 - 09.2017

Assistant Store Manager

Corn Dog 7
03.2013 - 12.2014

General Manager

Little Caesars
02.2013 - 01.2015

Similar Profiles

CREATE PROFILE
Amanda WillsManager