Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Wilson

Oswego,USA

Summary

Detail-oriented and customer-focused professional with 16 years of experience in administrative/receptionist roles. Proven track record of efficiently managing front desk operations, scheduling appointments, and providing exceptional customer support. Possess strong communication skills, adept at handling high call volumes. Committed to delivering superior administrative assistance while maintaining confidentiality and accuracy in a fast-paced environment. Eager to leverage expertise to contribute effectively to a dynamic healthcare team.

Overview

17
17
years of professional experience

Work History

Service Representative

State Farm
03.2022 - Current
  • Interacting with guests
  • Managing administrative tasks
  • Scheduling
  • Supported clients with various forms
  • Coordinating office staffs appointments for each day
  • Answering customer inquires over phone/in person
  • Filing, scanning faxing documents
  • Calendar Management
  • Meeting creating
  • Process payments/billing support
  • Handling customer emergencies

Supervisor

Securitas USA
04.2017 - 01.2019
  • Access Control on/ off property, managing morning workforce, training new employees, reporting, and recording
  • Applied skills: Leadership, problem solving, customer service, conflict resolution.
  • Monitored workflow to improve employee time management and increase productivity.

Bookkeeping/Front end Manager

Farm and Fleet
06.2016 - 04.2017
  • Filling registers, balancing the safe, transporting /protecting money to and from bank, ordering/maintaining office supplies, balancing dnr receipts, loss prevention.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained strong customer relations and effective customer service standards.

Hospitality Services

Alden Of Waterford
01.2015 - 01.2016
  • CNA Internship
  • Patient care
  • Medical terminology
  • Grooming.

Maid

Merry Maids
06.2013 - 09.2015
  • Manage all aspects of home cleaning, customer service, sales.

Pharmacy Tech

FHN
01.2007 - 01.2012
  • Prepared medicines, stocked supplies, collecting patient information, and assisted in creating compound medications, IV fluids, and other mixtures for patients
  • Medical Terminology
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

Medical Assistant Certification - Healthcare

Waubonsee Community College
Sugar Grove, IL
11.2025

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Office Administration
  • HIPAA Compliance
  • Microsoft Office
  • Insurance Verification
  • Payment Collection
  • Reminder calls
  • Workflow Optimization
  • Documentation
  • Customer Service
  • Problem-Solving

Timeline

Service Representative

State Farm
03.2022 - Current

Supervisor

Securitas USA
04.2017 - 01.2019

Bookkeeping/Front end Manager

Farm and Fleet
06.2016 - 04.2017

Hospitality Services

Alden Of Waterford
01.2015 - 01.2016

Maid

Merry Maids
06.2013 - 09.2015

Pharmacy Tech

FHN
01.2007 - 01.2012

Medical Assistant Certification - Healthcare

Waubonsee Community College

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Amanda Wilson