Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Amanda Wilson

Galesburg,IL

Summary

Dynamic and empathetic professional with a proven track record in customer service and patient care, notably at Acheivement Unlimited Inc. Skilled in inventory control and compassionate communication, I excel in fast-paced environments, ensuring accuracy and efficiency. Demonstrated ability to enhance customer and client satisfaction, achieving a 20% reduction in errors through meticulous product inspection and empathetic patient support.

Overview

5
5
years of professional experience

Work History

Receiver

Dick Blick Art Materials
2016.06 - 2018.03

Received supplies and repacked them for their designated places in the warehouse. Drove forktruck to unload and load materials into their designated spaces throughout the warehouse.

  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.

DSP Float

KCCDD
2015.11 - 2016.04
  • Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Enhanced client satisfaction by providing personalized support and care tailored to individual needs.
  • Supported clients in achieving personal goals through skill-building activities, encouragement, and guidance.
  • Provided compassionate support during difficult times, fostering trust and establishing strong relationships with clients.
  • Empowered clients through advocacy efforts within their community.
  • Participated in regular meetings with supervisors and peers to review client progress, discuss challenges, and adjust strategies as needed.

CNA and DSP

Acheivement Unlimited Inc.
2013.08 - 2014.02
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Supported needs of 8+ residents under long-term care.

Cashier

Thorntons Gas Station
2013.04 - 2013.08
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier

Hyvee Wine and Spirits
2013.02 - 2013.05
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

GED - Regular Education

Galesburg High School
Galesburg, IL
2003

Bachelor Of Pharmacy - Pharmacy Technician

Ultimate Medical Academy
Clearwater, FL

CNA Certificate - Nursing

Carl Sandburg College
Galesburg, IL
11.2010

Skills

  • Shipping and receiving
  • Customer Service
  • Product Inspection
  • Record preparation
  • Inventory Restocking
  • Sales experience
  • Team player attitude
  • Stamina and Endurance
  • Speed and Agility
  • Hand-Eye Coordination
  • Strong Hands
  • Mental Toughness
  • Coachability
  • Company policies
  • Secure Handling
  • Punctual and Reliable
  • Effective Communication
  • Warehouse Safety
  • Patient Care
  • Compassion and Empathy
  • Bathing Assistance
  • Feeding Assistance
  • Basic Life Support
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Patient Transfers
  • Complex Problem-Solving
  • Reliable team player
  • Recording vital signs
  • Dementia and Alzheimer's knowledge
  • Safety Precautions
  • HIPAA Compliance
  • Collecting vital signs
  • Bedside manner
  • Compassionate
  • Patient Lifting
  • Vital signs monitoring
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Basic Math Competence
  • Cash register systems
  • Product restocking
  • Payment Processing
  • Conflict Resolution
  • ID Verification
  • Order Packaging
  • Inventory Control

Timeline

Receiver

Dick Blick Art Materials
2016.06 - 2018.03

DSP Float

KCCDD
2015.11 - 2016.04

CNA and DSP

Acheivement Unlimited Inc.
2013.08 - 2014.02

Cashier

Thorntons Gas Station
2013.04 - 2013.08

Cashier

Hyvee Wine and Spirits
2013.02 - 2013.05

GED - Regular Education

Galesburg High School

Bachelor Of Pharmacy - Pharmacy Technician

Ultimate Medical Academy

CNA Certificate - Nursing

Carl Sandburg College
Amanda Wilson