Dynamic and empathetic professional with a proven track record in customer service and patient care, notably at Acheivement Unlimited Inc. Skilled in inventory control and compassionate communication, I excel in fast-paced environments, ensuring accuracy and efficiency. Demonstrated ability to enhance customer and client satisfaction, achieving a 20% reduction in errors through meticulous product inspection and empathetic patient support.
Overview
5
5
years of professional experience
Work History
Receiver
Dick Blick Art Materials
06.2016 - 03.2018
Received supplies and repacked them for their designated places in the warehouse. Drove forktruck to unload and load materials into their designated spaces throughout the warehouse.
Maintained a clean and organized receiving area, enhancing workflow and productivity.
Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Unloaded pallets and deliveries and organized products in warehouse.
Managed inventory levels effectively through accurate data entry and record-keeping practices.
Compared shipping orders and invoices against contents received to verify accuracy.
Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
Trained new employees on receiving procedures, improving overall team performance.
Restocked products and rotated items according to standard procedures.
Placed, tagged, and secured merchandise in diverse designated areas.
Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
DSP Float
KCCDD
11.2015 - 04.2016
Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
Maintained clean, safe, and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Provided safe mobility support to help patients move around personal and public spaces.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Conferred with supervisor to discuss patient condition and medical care.
Enhanced client satisfaction by providing personalized support and care tailored to individual needs.
Supported clients in achieving personal goals through skill-building activities, encouragement, and guidance.
Provided compassionate support during difficult times, fostering trust and establishing strong relationships with clients.
Empowered clients through advocacy efforts within their community.
Participated in regular meetings with supervisors and peers to review client progress, discuss challenges, and adjust strategies as needed.
CNA and DSP
Acheivement Unlimited Inc.
08.2013 - 02.2014
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Assisted patients with daily living activities, promoting independence and dignity.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Prevented cross-contamination by cleaning and sterilizing equipment.
Supported needs of 8+ residents under long-term care.
Cashier
Thorntons Gas Station
04.2013 - 08.2013
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
Hyvee Wine and Spirits
02.2013 - 05.2013
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
GED - Regular Education
Galesburg High School
Galesburg, IL
2003
Bachelor Of Pharmacy - Pharmacy Technician
Ultimate Medical Academy
Clearwater, FL
CNA Certificate - Nursing
Carl Sandburg College
Galesburg, IL
11.2010
Skills
Shipping and receiving
Customer Service
Product Inspection
Record preparation
Inventory Restocking
Sales experience
Team player attitude
Stamina and Endurance
Speed and Agility
Hand-Eye Coordination
Strong Hands
Mental Toughness
Coachability
Company policies
Secure Handling
Punctual and Reliable
Effective Communication
Warehouse Safety
Patient Care
Compassion and Empathy
Bathing Assistance
Feeding Assistance
Basic Life Support
Dressing assistance
Maintaining confidentiality
Compassionate communication
Patient Transfers
Complex Problem-Solving
Reliable team player
Recording vital signs
Dementia and Alzheimer's knowledge
Safety Precautions
HIPAA Compliance
Collecting vital signs
Bedside manner
Compassionate
Patient Lifting
Vital signs monitoring
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Money Handling
Reliability and punctuality
Cash handling and management
Customer Relations
Cash Register Operation
Written and verbal communication
Organizational abilities
Professionalism and Courtesy
Basic Math Competence
Cash register systems
Product restocking
Payment Processing
Conflict Resolution
ID Verification
Order Packaging
Inventory Control
Timeline
Receiver
Dick Blick Art Materials
06.2016 - 03.2018
DSP Float
KCCDD
11.2015 - 04.2016
CNA and DSP
Acheivement Unlimited Inc.
08.2013 - 02.2014
Cashier
Thorntons Gas Station
04.2013 - 08.2013
Cashier
Hyvee Wine and Spirits
02.2013 - 05.2013
GED - Regular Education
Galesburg High School
Bachelor Of Pharmacy - Pharmacy Technician
Ultimate Medical Academy
CNA Certificate - Nursing
Carl Sandburg College
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