Amanda Wilson
Customer Service
Gilmer,TX
Summary
Experienced self-employed professional with over 16 years of expertise in managing a Consulting and Customer Service business. Demonstrates strong skills in customer service, project management, phone etiquitte, client satisfaction, well organized, strategic, and goal oriented with a proven track record of increasing efficiency and customer satisfaction. Passionate about helping people. An over achiever to say the least. Holds extraordinary budgeting skills. Maintains high customer feedback. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Customer Returns Specialist
Gap Distribution Center
Longview, TX
07.2024 - Current
- Performed detailed reviews of customer returns to identify any discrepancies.
- Evaluated product condition and determined whether the return was eligible for a refund or exchange.
- Managed customer relations by responding promptly to inquiries, complaints, and requests regarding returns.
- Processed refunds in accordance with company policies and procedures.
- Maintained accurate records of all returned items in database systems.
- Inspected products upon receipt for damage or defects prior to restocking shelves.
- Followed up with customers after they received their refunds or exchanges to ensure satisfaction.
- Leveraged computer, RF and powered equipment to put away and pull orders.
- Inspected returned items to identify damage or defects, documenting information in database.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Attached identifying tags to track returned items and put back into stock.
- Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
- Input clear customer account notes in internal computer systems to document return reasons.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Attached identifying tags to track returned items and put back into re-saleable stock.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Self Employed
The Crafty Phoenix
Marietta, TX
01.2015 - Current
- Managed a craft and DIY furniture business, creating custom pieces and refurbishing furniture
- Developed unique designs and high-quality products
- Enhanced woodworking and crafting skills
- Solved client-specific needs with tailored solutions
- Achieved consistent customer satisfaction and repeat business
- Eager to learn quickly and work diligently, demonstrating strong work ethics and punctuality in all tasks
- Introduced eco-friendly materials, enhancing product sustainability and attracting environmentally conscious clients
- Streamlined production processes, reducing lead times by 20% and increasing overall efficiency
- Partnered with local artists to expand product offerings, fostering community ties and diversifying inventory
- Implemented rigorous quality control measures, ensuring each piece met high standards and minimizing returns
- Developed long-term business strategies, positioning the company for sustained growth and market leadership
- Facilitated workshops and classes, empowering community members with crafting skills and fostering a loyal customer base
- Analyzed customer feedback to refine product offerings, resulting in a 15% increase in customer retention and satisfaction
- Implemented digital marketing strategies, leading to a 40% increase in online sales and expanding the customer base nationwide
- Worked closely with clients to understand their needs, ensuring personalized service that resulted in a 25% increase in referrals
- Implemented a customer loyalty program, increasing repeat business by 30% and enhancing long-term customer relationships
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
Consultant
Self Employed Web
Marietta, TX
01.2010 - Current
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
- Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Monitored contract requirements, invoices and receivables to keep books in order.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Determined consumer needs to provide products and services appealing to larger market.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
General Education Diploma -
East Texas Literacy Council
Longview, Texas09.2024
Computer Basics & Keyboarding -
Gregg County Public Library
09.2024
Skills
- Customer Service
- Understanding Customer Needs
- Data Entry
- Customer service excellence
- Call Center Operations
- Remote Office Availability
- Customer Engagement
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
- Tactful and diplomatic
- Reading Comprehension
- Calendaring
- Positive and professional
- Computer Proficiency
- High-energy attitude
- Customer Relationship Management (CRM)
- Work Planning and Prioritization
- Integrity and Honesty
- MS Office
Personal Information
- Nationality: American/US Citizen
- Driving License: 46533931 Texas
- 3544 Bob O Link Road, Gilmer, Texas 75644
References
- Melissa Johnson, Republic Services, melissa.jo.13@aol.com, (903)738-3811
- Jeremy Harris, (430) 342-9643
- Vickie Harrington, (903)424-1250
- Lilly Stokes, (903)650-6819
- KylieAnn Johnson, (936)222-7442
Availability
- Available for Full or Part Time Work
- Available 24/7
- Available Day or Night Shift
- ONLY Looking for REMOTE/Work From Home Jobs
- Quite, clean, and Organized Home Office
- Have laptop, and desktop computers, Direct wired Internet, Webcam, Wired Headset, printer, etc...
Timeline
Customer Returns Specialist
Gap Distribution Center
07.2024 - Current
Self Employed
The Crafty Phoenix
01.2015 - Current
Consultant
Self Employed Web
01.2010 - Current
General Education Diploma -
East Texas Literacy Council
Computer Basics & Keyboarding -
Gregg County Public Library