AMANDA WILSON

Interim QAE/Trainer (reference below)

• Oversee and monitor all annual training for the entire staff of 40+, ensuring compliance with Air Force lodging standards.
• Perform a thorough inspection of all guest rooms, common areas, and the surrounding property to ensure quality assurance stands are met. Reinspecting as necessary.
• Organize and coordinate all morale-boosting and holiday celebration events, including ordering supplies, creating plaques, and designing certificates to recognize outstanding employees of the month/ Quarter
• Maintain and ensure all brochures and local attractions are up-to-date for Airman to enjoy during their leisure time.
• Interim Accountant
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Provide comprehensive training to new Guest Service Representatives on the intricacies of frond desk operations.
• Knowledge in the hotel management system domain (DLS)
• Managed over 30 incoming calls and emails per day.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Managing 150+/- orders a day
• Ensuring that replacements for unavailable items are suitable and sensible.

• Managing tables of large parties and individual families simultaneously
• Demonstrating teamwork through continuous activity, ensuring adequate inventory levels, maintaining a clean and welcoming environment, and fostering a positive atmosphere.
• Maintaining a working schedule for 80+ employees
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.